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September 10, 2007
Service is very bad!
I have taken a Airtel Broad band connection, People had given me the connections, but the wires were hanging around the street and inside my house, there is service is very poor. I have already called and informed the corresponding person for 1 week and called nearly 10 to 15 times. But their respond is very poor.
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September 10, 2007
Absurd service!
My name is subhash and am using airtel from the past 4 years and nowadays i am finding the service of airtel very worst. They have a scheme called the family and friends offer which i am trying to activate from the past one month but i am getting the reply that this service is not available on your number whereas when i call the customer care they are telling me that this service is available but u can activate it only by calling the toll free number 123 but whenever i am calling this number i am getting the above message. I am really fed with this service but if i choose other service then i will have to change my number which i have been using from many years.
Beware people!
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September 9, 2007
Website not user friendly!
The airtel website does not have an e-mail id or mailbox where the customer can send his complaint to them. Instead they suggest to call the call center. The call center is fully automated and you never get to speak to a real person so you go around in circles.
Very horrible grievance handling cell. I really wonder how Airtel is a member of the global communications agencies when it is not compliant in these areas.
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September 9, 2007
Fraud and cheating!
In the first week of august i received a SMS from Airtel as a promotional offer saying to activate 2000 local & national SMS free @rentals of 49/- send a SMS to 650 with a code "A49SMS" In return i received a SMS from 650 saying that this service is already activated on your account. It was activated on 01.05.07 and got expired on 01.08.07. but, hence, by default it may have got activated for next 3 months also, but when i received the bill for the month of sept- aug, i found that the SMS aren't free but charged. When i called up 121 regarding same matter they said if you have SMS with u, plz go and show it to supervisor and see what can be done. When i went and complained about it, then she said that "nothing can be done." She behaved like Airtel is giving me favor by providing me service. I mailed to nodal officer regarding the same issue and didn't hear from him in 05 days.
Beware people!
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September 9, 2007
Unauthorized billing!
I was a prepaid airtel account holder for 09810005760. This no got activated on 15th of Feb 2007 and was issued on Ajay Dhyani's name. On 31st of MARCH, it got transferred on my name. The 1st billing, of Rs 1095 was given by Airtel from 11th of Feb to 10th of March, out of which Rs1000 was paid. Instead of starting the next billing from 11th of March onwards, they gave a bill from 5th of March, that means double billing for 7 days. I asked them to rectify it, but till date I haven't received the genuine bill. The trouble doesn't end here. For all these months, they keep on charging Ajay dhyani also for the same no,that is double billing for all these months. This connection was surrendered on 16th of April. But inspite of my repeated actions, they dint do anything positive towards settling this matter and gave me a court summon also. It is a highly unethical and immoral action on their part!
Regards,
minni uniyal.
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September 8, 2007
Sim card registration failure
It is been observed that my Airtel sim card is blocked, heard from a customer care executive it was done by mistake and it will be reactivated within 45 Hours.
After 48 hours again i tried calling Airtel call center to know the status, now the executive says i need to go to a airtel outlet and pay for a duplicate simcard and take a new simcard.
Its really bad on Airtel, almost 3 years this connection is been used, this is the service rendered to a client of Airtel.
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September 7, 2007
Fraud & cheating!
My name is Rajwinder Singh and I am a resident within distt. Amritsar (Punjab). I took a postpaid mobile connection from AIRTEL in FEB. 2006 ,with special corporate advantage plan. Main purpose of my connection was to avail GPRS at Rs. 99/- per month.After six months Gprs charges were Rs. 300/-per month. Along with this company started value added services like local network calling pack, international calling pack and many more stupidities without informing me. I was only aware of this after the bill in my hands.When I objected they try to show the benefits to me.I told them in straight words I want to use this connection only for GPRS.But company cheated me in one or other way and my average bill was in excess of Rs.- 1000/- One thousand.After 12 months in FEB. 2007 I dropped earlier GPRS plan and asked for Rs.700/-plan for two months.After two months they simply converted my plan to Rs.-600/- per month,without informing me. I emailed airtel to disconnect my services. They said they will reduce my bill by Rs.-200/- and asked me to deposit bill.I replied they have already cheated me enough. Now after 15 months they sent a legal notice to deposit RS. 900/- and litigation cost RS.550/- As I have enough proof of cheating, I am thinking to drag them in CONSUMER COURT.
My suggestion to all INDIANS is to never TRUST on AIRTEL .They are no. 1 network of cheating and telling lies in INDIA.
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September 7, 2007
Airtel stole my money!
I bought an airtel connection in april 2007 with advance rental payment of 1198 for 1 year. However the sim was deactivated after 1 month quoting the reason that address cannot be verified. Ironically I have received bills on this address which i have also paid. The billing is also screwed up as they kept asking for 1198 rs which i have already paid. (Which the cust care executives have also acknowledged.) After talking to Cust care I have received 4 sims till now none of which have been activated.
The executives are rude, lost and have no idea about whats going on. I think they sit with chalks and slates. No centralized system, no database updates. Every single Cust care exec seems to behave like Sunil mittal. The company will surely go to dogs if this is how they treat their customers.
Its high time the company top management starts taking interest in something called "customer Satisfaction" which I guess is a non-existent word for them.
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September 7, 2007
Poor service!
I tried to recharge my Mobile with your Bank's online re-charge thru Net Banking for a sum of Rs. 121 for Airtel Number- 9840612968 today (07-09-2007 at 5.50 PM). The Net Banking session expired in between the Transaction itself, for no reason. My Account is debited with the Recharge amount, but I have not got the recharge on my Mobile.
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September 7, 2007
Worst customer service!
I feel Airtel has the worst customer service. I am from bangalore and i have a prepaid connection. The validity of the card is till 25 jan 2009 and i receive calls on it. But i am unable to make any outgoing calls. I approached an Airtel office regarding this issue but they had no clue of what the problem was and the response from them was "System error", that too their response was not proper and they never seem to be customer friendly. I have never experienced such a bitter experience. I hate these mentally retarded idiots, who doesn't even know how to treat a customer and they say they are customer care executives. They don't even know a sh8t of what "customer care" means.
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