I am really disturbed by this company airtel. I bought a prepaid number. I take there net service MO for week they charged 105 rs on 2 sept my balance left after deduction was 68.95 rs. But on 6 th sept they deducted this whole balance without reason. When i called the customer care they have no proper answer to balance deduction. I called tree times but there customer care executives are giving different answers some saying its charged for MO services. Some telling i know her name samita that balance is deducted because of fault recharges before. But i had never recharged number before deduction. I will never trust the products of airtel in future. I will try to go to consumer court it is not a matter of 69 rs. These guys are cheating there customers.

jaspnder singh
jalandhar punjab.

I bought a prepaid card (starter pack)of AIRTEL on 30th August 2007, and recharged with Rs. 246/- to change my plan as Airtel-to-Airtel 0.30 ps at any time, Airtel-to-Any mobile is 0.59 ps, first 365 sms free per year with a rate of 5 ps with a daily rental of Rs. 1/- and also night talk at 0.39 ps to any mobile. This plan is named as "NR365." For the first three days there is no problem in this plan. The outgoing call charges are calculated as per the above mentioned rate. But on 3rd September my plan automatically got changed to another plan that is named as "Student 365" in which the outgoing call charges are about Rs. 1/- for any mobile in my circle and also with a daily rental of Rs. 1/-.

I immediately made a call to Customer Care, and the executive told that this change of plan is caused by their system fault. Each person asks time of about 24-hours to change my plan to "NR365," but there was no response after 24-hours and my plan is still under "Student 365." I made several calls in which they only tell that they had forwarded the compliant to higher officials and they will take necessary action. There is no message of call from any Airtel Customer Support executive to explain my present status.

Below I mention the name of the executives who made no solution to my query. The name of the executives, the time and date of contacting them as follows:

1. Siva (09:30 a.m. September 4, 2007)
2. Arun (01:10 p.m. September 4, 2007)
3. Kavita (03:30 p.m. September 5, 2007)
4. Saravanan (11:20 p.m. September 5, 2007)
5. Kumar (09:39 a.m. September 6, 2007)
6. Bala (01:00 p.m. September 6, 2007)

The last person I contacted is Anand at 09:15 p.m. September 6, 2007, he asked me 24-hours for change in plan.

Finally I request you to notify my problem and take necessary steps to change my plan to "NR365."

Every day, I receive approximately 10 marketing related calls from Airtel. I decided to register with Airtel's Do Not Call Registry. The link at Airtel in directs customers to call 121 for the same. To my utter surprise and frustration, this facility is not available on their IVR. I somehow, in my 5th attempt, spoke with the call center operator who after knowing what I wanted, put me on hold for irritatingly long period of time, only to return and inform me that she couldn't hear me. After much of screaming, she said that she cannot take the complain and I need to visit their site. I really wish there was some sincerity on part of mobile companies and their employees in implementing govt guidelines. I am sure I will continue to receive calls/sms and face harassment!

Beware people!

Airtel pune customer care service is worst than any customer care service. Nobody should trust on their service. There is no synchronization between customer care executives and their billing department. Their Billing department has generated lots of false bills, illegal ECS access (Don't ever go for Airtel ECS service). When we pay bills on time, their system doesn't get reflected. and their so called "billing department" or "Gundas" phone us and threaten us to pay the bills which we have already paid. Thanks for the bank statements through which we can show our proofs of payment. Otherwise, they don't even respect while they ask for money. You give information to one customer care executive., next day or day after tomorrow, same questions will be repeated and so much harassment will be done by other customer care executives. Regarding ECS facility what can I say, they debited twice each month from my account. I showed them my bank statement for proof. But, Nothing happened. At that moment, they closed the complaint stating that the issue got resolved. but, they did this for 3 months continuously. At last, I took the decision to discontinue the service. Still, they are not able to discontinue my airtel connection. They always reply with this statement and this is their favorite statement "We have forwarded your request to concerned department" and that concerned department never comes back. Now, they don't even give reply to my complaints to 121. Never take airtel connection or never invest in Bharti cellular. It's a Fraud Company!!!

With a reference no. 090102371200 lodged on 1st september. I have been deducted 15inr from my account which has not been refunded till date after a assurance of 48 hr service.