I bought one pre-paid connection from Airtel Outlet located at Koramangala, Bangalore . After a week I received one SMS saying that the documents submitted were wrong. When I visited the outlet, the person who sold me the connection told me that we have not issued this number from this office. After showing her SMS and convincing her for 5 minutes, she told me that my documents were wrong. When I asked what was wrong, she was not able to tell me and asked me to come again after 2-3 days. No senior officer was available to listen me. She told me we have a lot of customers so can't pay much attention for me.

Also, I purchased STD pack of Rs.89 for making calls across India @Rs.1 and got talktime instead of STD facility. After asking she told me that there was technical problem on that day and denied to do anything.
She was just reacting like I have done some crime.

Hi,

This email is being written on behalf of Ruchi Dwivedi. She had taken this mobile connection on August 2, 2007 from one of your dealer in Bandra West. I have submitted all the documents of which I have received the confirmation from your customer service department. I have spoken to the dealer and he says that he has already sent the sms as well. But your customer care department says that they have not received the same. I am stuck in between your customer care department and your dealer. I am least bothered what happens, but ultimately the loser is me and I have to bear a lot of inconvenience.

I am sure at least next time I will not go in for an Airtel prepaid or postpaid card under any circumstances and will not allow others as well. Your service really SUCKS… I am here out to work from my home town and I have not been able to speak to my parents since last 3 days because of you guys… it is ridiculous

Vidushi Agrawal
Manager – Customer Retention
Times Financial Services
+91-22-9870029580

This is case of mistrust, and Airtel mobile service providers are playing with the customers trust. Trust is very important between two parties. Whether it is local service providers or government.

When you have introduced a lifetime scheme (student offer) quoting incoming call are free for lifetime. Provided you have to power your account for every 6 months.

Today also in my mobile when I dial *112# following message is displayed “ Your Service expiry date is 01/Jan/2025 and Your Airtime expiry date is 01/Jan/2025” along with hidden rider unless I go for power charging every now and then.

The dealers also says that you pay 500 bugs I will make it 6 months validity. Whom to believe? If the policy framed do not help customers then they are not polices at all. Again it is ridiculous that if you say lifetime why is that 2025 is restricted. That means I will die on 2025.

OK we agree and thinking that the scheme will be good. However, after 6 months you change your chameleon color that power validity is only for 3 months. What is the Guaranty that you will not again change to 1 month, or even less than that also.

Therefore, it is observed that you operate so flexible scheme that customer will get ultimate confusion and lodge complaint like this.

What solution lies in bringing trust in Indian Airtel Company?

Moreover, the customers are exploited in day light.

Hi all. This is regarding quality of airtel service in maharashtra. I'm saying maharashtra as I'm from the maharashtra circle, so I'm not going 2 comment on other service circles. The service S**K's...
The call drops are frequent, so frequent in specific areas, that while talking in my car, i actually tell the other person that as we talk the call will get cut, do not bother, i'll call back....

Its so damn embarrassing doing it time & again...the customer care rep's are very courteous, very helpful, but do not have enough information about what their job is all about... Absolutely no technical knowledge.
I don't blame the rep's, its just the kind of training they must have got.

AIRTEL desperately needs to clean up its act & concentrate more on customer satisfaction & customer retention rather that dish out some cheap schemes to attract more customers. What is airtel going to earn from the number's game when virtually every second customer they have swears at their service.
All i can say is..... All the best !!!!!!

Despite having registered in writing on change of tao imperilment plan, the authorities failed to implement and billed me a higher amount in the August plan which I was holding earlier due to large number of call anticipated.

No action has yet been taken. This is certainly not expected dof Bharti Telecom.

Jaideep Malaviya.