I changed my postpaid connection to prepaid on 08/04. They will told my new connection with same no. Will be activated in 48 hrs but still no reply. I am calling 121 customer care. They are telling me to go to ARC. I am working from 11 -8. How can i go to ARC for help. They are not providing any help nor refunding my deposit amount of postpaid connection.

I am customer of Airtel. I requested them several time that live services is not working in my mobile but till now they are unable to sort out my problem. And now I am unable to talk to their CCE as this service is deactivated for me. Why this happening???

Of late although I have been satisfied with the Airtel services but I am pretty unhappy with one of their activities in which they ring the customer's number and when I receive the call I hear an automated voice advertising Airtel's services.

This is very frustrating when I am driving / in a meeting and I strongly urge Airtel to discontinue this practice. I am fine with receiving unsolicited texts but these calls just drive me crazy.

On Dated 07.06.2007, I took a postpaid connection of Airtel, but I get a very weak network in my office, which comes and goes. Due to this problem, I am not able to freely talk from my office and have to go out of the office in the open to talk again and again.

On dated 08.06.2007, I made this complaint with the Customer Care Centre and was told that by 13.06.2007 the problem will be solved. Subsequently, I lodged the complaint again with the center on 13.06.2007 and 21.06.2007, when the problem was not solved. Later, I got a couple of calls from the local office and a person visited me to know about my problem. I even wrote about this problem to the Nodal Officer (upe) and the Appellate Officer (upe), but regret that till date, I have not received any reply from them and my problem stands.

Secondly, I was allotted the new 56 series of Airtel. If someone calls me from a BSNL mobile with +91 he does not get connected, but if he calls without +91 the calls gets connected. On making the complaint at the local office, I was told by Mr. Anand Shankar Pandey, that this is a technical problem between Airtel and BSNL with all the 56 series customers and will be rectified soon. But till date this problem also stands.

It seems, that Airtel is only interested in increasing the number of customers/connections and doesn’t care about their problems.

Even after repeated requests the Airtel do not deactvate the account. But harass the customer to pay the money even though the service is not used. Airtel is not a professional service provider.