Hi

I am using airtel prepaid card last two years, Last two months they are deduction money from my account name of missed call alert still i didnt subscrib for that....

Their is no proper responce...

Tuesday, july 23, 2007
Bangalore.

It is very regretting about to even write a letter or a complain letter about a company which is rated top most companies in INDIA among the telecommunication. I am a user of airtel since three years but i never had a problem of any kind. I was very proud to speak to anyone at any place. But now i have come to a conclusion that i was mistaken or rather probably the quality of service might have gone down. The root problem is not on the part of in any system or technical but rather it is the side of the human which fails to understand the problem of human itself.

The major problem here with the customer executive is that they are in a more hurry than us to solve the problem and at the same time they are in a hurry to cut the call which is just irritating with them. This way a user cannot solve his or her problem.

Now let me explain my problem. My no. is 9980020867 and i am in a college plan.There was an offer on 9th of july where in a recharge of denomination of Rs.135 one will get Rs.165. I was happy and quickly i had recharged it twice but unfortunately i did not get full talktime even. Then after three days again an offer came of making calls all over india anywhere @1 Re/min. The procedure to get activated was to just sms STD89 ACTV to 222 and i did it immediately because i needed it. It was to be activated within 48 hours and i waited for two days but it was not activated.

After this i complain about these two problems to customer care about a no. of times but none have been solved yet. In between i had a no. of problems with customer care executive itself but which i think i don't have further time to share and express inspite of being a student. This might seem to be a small problem for them but not for me.

So beware!

I have purchase Airtel Card under GOVERNMENT Scheme in which call charges are 10 paise and 30 paise Initially. It work fine for first two days but after two days they cut 70 Rs from my account and saying that this is rental according to their system and without asking me they have changed my plan in which monthly rent was 70 Rs. and call charges are 25 and 50 paise. Now I am asking for refund but not able to get even after complaining more than 10 times. This is the service provided by Airtel. Now Airtel is cheating people like this what is this it's better to opt for Dolphin rather than airtel.

Prepaid cards are too expensive. Talktime is also very less and valdity period is less. Airtel is increasing Prepaid cards rates day by day. Airtel is very bad in giving good offers when compared to other mobile services. Airtel is also not providing Mobile to Mobile charge for 0.49 paisa. Airtel is charging Mobile to Mobile charge for 0.99 paisa.This is very expensive. Customer has to recharge Rs.90(per month) to get Mobile to Mobile charge for 0.99 paisa.It was last month Rs.77,now it is Rs.90. Why Airtel increasing charges for prepaid cards day by day. Airtel is also providing worst services for prepaid customers. Ultimately they will loose customers one by one if they do like this. Right now Airtel management thinking that 'they are in number one position'. Ultimately they will loose number one position in few days. I am also one of the Airtel prepaid customer. Airtel service tax is very very high when comparing to others. This is just a warning for Airtel management. In future i will discontinue your services. Airtel management has to rethink about this and has to provide good offers with less tax and charges. Why Airtel management increasing Airtel charges every month??? This is very ridiculous.

I'm an Airtel User of more than 10 months but now I feel ole Reliance was better. I've the following to convey:

1. Range & Network: OK
2. NOP Service: Airtel's business model to steal your chillars - never activate this (complete waste of time & money)

3. GPRS: Will probably be activated in the next week (with immediate effect)

4. Customer Service: Cannot really tend to our queries as their system throws up data after 48 hours

5. 121: Is at times charged and a refund promised within 48 hours

6. Value Added Services: Dont even think about it unless u wana go bankrupt

7. VAS Download: Is a curtain for these thieves to steal more (sometimes goes unnoticed)

8. Servers: Are so dead - They'll have to take a loan from Hutchison Essar to get new servers

9. Best Way Out: If you arent stuck like me (ur clients / customers u painstakingly developed over the months have ur airtel numba) Change to Hutch / BSNL / Idea

If u r really stuck that way, dont mind spending couple of thou's calling them all & informing of number change - & burn that Airtel SIM.