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July 2, 2007
Poor customer service!
I lost my mobile along with sim card on 1st july. I called up airtel customer care to get the number blocked so that the number is not misused by making fake calls. But they just refused to take the complaint and told me that this was against their company policy. They didn't block the number. Although i have got the fir registered still i am worried because anyone can misuse the number. No solution given by airtel.
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July 2, 2007
Barring of calls
The first time the company barred my number quoting 'non-submission of documents' as the reason (this after 1 year). I submitted all the required copies again and the phone connection was cleared. Then 4 days later the number was barred again for the same reason. Repeated calls to their local office and also to their call center was of no avail. Now either their staff are incompetent or they
don't care. After a month of repeated requests on my part, I shifted to Hutch and Tata Indicom. I had 2 connections from Airtel and I have terminated both. That was the easier solution as I lacked the time to drag them to the consumer court.
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July 2, 2007
Unauthorized deduction of talk time
Yesterday I received an SMS from Airtel which thanked me for downloading a particular ringtone, which I had never done and an amount of Rs. 30/- was deducted from my prepaid account. I registered a complaint to the Airtel Customer care who initially did not accept my version and told me that I must have downloaded the ringtone. When I told firmly that I had never downloaded any ringtone, they agreed to reverse the charges within next 3 working days. This is very poor service to customers by Airtel. First they illegally deduct some amount from the customer's account, then they promise to reverse the same after complaint by the customer and take long 3 days for it. Airtel is making a good amount of money from all customers who do not register such complaint.
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July 1, 2007
Pathetic customer care
I have an Airtel Broadband connection since Jan 2005 in Noida. Since the last one month my internet is not working and has made my life miserable. I have raised innumerable number of complaints and everytime I raise one I get a reference number, the next day I get an sms saying that we at Airtel confirm the rectification and resolution of your complaint. Not once have I been contacted to check whether my broadband is working or not. This game is going on since the last month. An engineer in charge of this area calls up occasionally and says that he has rectified the problem and has the authority to close the issue without even confirming or checking with me. This is the pathetic situation here.
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July 1, 2007
Wrongly deducting my GPRS charges and poor customer service!
I had deactivated my GPRS service, I even got a confirmation message from airtel. but for 18 days now the problem is not rectified... even its customer service sucks...
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July 1, 2007
Complain against the GPRS service and deduction from balance without my knowledge.
Complain against the GPRS service and deduction from balance without my knowledge.
Dear Sir,
I am the no Holder of 9938591403 . On 30th June I have received one message regarding the download of Kishore Kumar Song. Instead of deleting the message I have pressed one number by which I heard the song of Kishore kumar . Suddenly I have switch off the mobile . in the evening when I tried for a call then I found I have No Balance,
In this contest I have enquired from your office though a local dealer & your people told him that I have activated 2 times the GPRS service 2 times and my balance is (-) Rs 600 or like that.
Is this your service that without my knowledge you have yourself activated GPRS service 2 times& Deducted my balance. Shall I discontinue ur service Please Advised
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July 1, 2007
Most disco-ordinated Service and Delay in activation of replacement sim!
I have an Airtel Corporate connection for almost 6 years now. From the day I converted the number to a postpaid I have had so many problems that it is impossible to think that they mean anything they say in their ads - "Express yourself!!" Indeed!!!!
When I asked for an auto debit facility for my bills they switched my credit card number with someone else’s. As a result of which they did not collect my first month’s bill! I had to take half day leave to rush back and go to their office to pay the bill!
Never have I seen an organization where there is so much confusion about their services! They really take the cake at goofing up thing and being confused about services and time line and so called “ Rules and Policies!!”
The most recent headache has been on getting my replacement sim activated!
All of a sudden yesterday for no apparent reason the sim stopped working. I had to drive almost 30 km to pick the replacement sim and was told by a call center exec that the corporate services group would be available to help me. I reach there and find that the corporate services group does not work on Sundays! After waiting for nearly 30 minutes some one gave me a sim and I was promised it would be activated within 4 hours. I double checked with the person as it was a Sunday he told me - "It does not make a difference. It will definitely get activated within 4 hours!" Nothing happened till 10 pm. I called the call center to check and was informed that the department does not work on Sundays! What's more it would take them 2 full working days to complete it. So even if the minimum time is 4 hours I will have to wait almost 2 days to be able to use my phone.
This after spending nearly 2 hours trying to reach someone who might give me proper information. My phone is yet to be activated! Their call center folk have the worst attitude and are misinformed to such a level that they break all records on goofing up!!!
They charge us all kinds of services charges and taxes and we still have to do ourselves the service if we want any! They don’t even have a call back service for the customer! They would rather have corporate sector employees wait endlessly online for one of their Supervisor who will only talk to give us more crap than correct information or service!!!
By far Airtel provides the worst and the lousiest service I have ever experienced!
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July 1, 2007
Poor service!
I have taken a Postpaid connection on 9963911155 from one of the authorised dealers from airtel by completing all the formalities, for the initial 3 days services were good but from the fourth day my calls were barred without any intimation as the verification guys were unable to trace the residential address. I have called up the customer care department who have asked to me confirm my address details and registered a complaint on 26th and promised to solve the issue within 72hrs,on failure of the same i contacted Mr.Siva Prasad on 29th who informed my services would be activated in 1 hr but till date my outgoing calls are barred and when contacted MR.Siva Prasad (Customer Care Executive) he said my services would be activated at the earliest.
I DO NOT UNDERSTAND THE REASON FOR THE DELAY WHEN ONE OF THE VERIFICATION AGENT HAS VISITED BOTH MY OFFICE AND RESIDENCE ADDRESS AND VERIFIED THE DETAILS. WORST PART NONE OF THE CUSTOMER CARE BOTHER TO CALL BACK OR SOLVE THE QUERY. I HAVE BEEN INTERACTING TO 5 CUSTOMER CARE EXECUTIVE AND ONE Mr.Gyaneshwar (9866940001) AIRTEL OFFICER WHO JUST HUNG MY CALL STATING HE WOULD CHECK AND GET BACK ON 27TH. TILL DATE THERE HAS BEEN NO EFFORT FROM THE ENTIRE TEAM.
MY ONLY QUERY IS INSPITE OF PAYING ADVANCE RENTAL,DEPOSIT AMOUNT AND FOLLOW UP WITH CUSTOMER CARE NOTHING HAS CHANGED AND TO TOP IT ALL MY MONTHLY BILL HAS BEEN DISPATCHED TO MY RESIDENCE ADDRESS WITH MY CALLS BEING BARED WHY SHOULD ANY CUSTOMER BE INTERESTED TO CONTINUE WITH AIRTEL???
Find the list of people i interacted with
1)Siva Prasad
2)Kavitha
3)Shailaja
4)Vijay
5)Gyaneshwar-9866940001(Airtel Officer least bothered to attendcustomer query)
People beware!!!
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June 30, 2007
Poor service!
I have received a scheme from airtel dat recharge with Rs 444 and Rs 395 talktime with one year validity on 26th of june. I have done the recharge on same day, but i have not received the validity till now, already three days have been passed. I have launched a complaint and my complaint nos is 063004451800,but the complaint have not been looked after. They are not replying properly and my incoming is also closed.
People beware!!!
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June 30, 2007
Wrong balance cut
My cell connection is issue my mother name my complaint is date 22-06-2007 my fifteen rupees balance is automatically cut with out any service active or call customcare office we speak i have no forwarded your complaint because system update is proceeds is start.
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