I am using airtel from past 2 years, and I am sick of being disturbed by sms's and calls from airtel selling me some ring tone or the other. I am not interested in purchasing any ringtone or ANYTHING else for that matter. They invariable call when i am on duty, disturbing me, or when i am sleeping the little bit I can, their call or sms wakes me up. I cannot afford to switch off the ringtones. I had registered for the 'do not disturb' thing 1 month back, but not only has it been of no use, I am also unable to contact customer care since then. I have wasted a lot of time trying to contact them. Apart from that I had some dedicated balance towards airtel to airtel std. Since 16th May, the amount is getting deducted from my main account inspite of having the balance in my dedicated account. I have spoken with several floor supervisors, unit managers, have personally visited the Airtel Office. Everytime they promise that it will be rectified but no use. Till now they haven't done anything... They are just fooling me around. I don't know what to do... really frustrated with Airtel... can any one guide me how to sue the company.

Thanks & Regards,
Ashish.

I took lifetime validity card last month during my visit to India and since then I have faced most of the problems listed in this site. Apart automatic activation to some funny features such as ringtones, easy recharging (varies from state to state while roaming), airtel live, etc you get silly irritating SMS and POPups on the mobile that needs to be acknowledged. The network is also not good as claimed in there advertisement and when checked they say some work is being done and will be ok in few days and nothing happens this was noticed while roaming in India as well. One incident I would like highlight which is totally unacceptable, while in roaming in Bangalore I could not do easy recharge with any of there dealer hence went to there HO (head office) and to my surprise they first told me that they can not recharge as they have exhausted the topup limit. This can happen to an agent as his credit limit is reached, but to state HO is not clear? Finally after waiting for an hour they started accepting the recharge but I having purchased my SIM in Bombay was still facing the problem hence lodge complaint with the manager and lady requested me want value do you recharge in Bombay, since this was my first recharge I was not aware of the details. I said this being regional office you should have the details and was told that they do not have the details upon insisting to lodge a complaint they checked with customer care in bombay with no use. The complaint was lodged and till date have not received any call.

It is purely a cheating business as there is no transparency in the charges they collect. The customer care service is the worst this not because lack of efficient staff but I believe it is the COMPANY POLICY.

Im airtel prepaid user from 1 year with lifetime validity of 999 rs with karnataka. Just 3 days before I went to hyderbad, as it was under roaming state, my account value reduced from 25 rs to 2 rs and validity will expire on feb 2009. Why such irritating state of my no. It happened with my friend also. We both are going to sue the company.

From The last Few Days i m receiving Many unwanted calls and sms from the airtel which is irritating and disturbing. Whole day i receive a message. Please Help me to get rid of the unwanted messages and calls from the airtel.

I had applied for Landline cum Broadband connection from Airtel on Feb 06 with caller identification facility. I have been given connection on feb 06. But the caller id is not working from the very 1st day. I had made more than 5 complaints for the same stating that the caller id is not working. But, i used to receive a call from customer care that it is activated.

Till october, after i threatened that i wont pay the bill, they had sent service person and he after examination changed the instrument.

This is done after 6 months of my repeated complaints. One thing has to be noted that i have paid Rs 25 / month for all this 8 odd months as a charge for the caller identification facility or service, which is not provided to me.ie. Airtel has failed to provide the service for 8 months,but collected the amount without giving the service.

But 2 months back,i asked the collection agents to collect my bill. But they missed / forget to collect my bill. So i paid the bill some 5 days lately. For this late bill payment you have disconnected my Line, also charged RS400/- for Late payment & Activation. Pls take a note that, they failed to give me service for 8 months and also charged for the service they didn't provide. But, because of their collection agents failure i delayed 5 days for which they have charged 400 rs.

I complained to the customer care regarding this on October and after repeated inquiry from my part at last got information that the charges cannot be wavierd.

Atlast, after my repeated mail to nodal officer, i got the extra amt billed that is billed waived and my connection has been given back( connection has been disconnected due to non payment of bill - bill dispute).

But once the connection is given, i am being charged 198/month extra as a modem charge and other charges from feb month. I have made a complaint regarding this. But i am said that the plan is changed now. But i am not responsible for this plan change. Because of their billing dispute they have disconnected and given back the connection. This is unfair and illegal to charge me 198/month extra every month.

I want this extra amt charged to be scrapped and the extra collected to be credited back.