I just discovered that an ID Thief purchased over $350 in services from Airtel.

After calling my Bank and going through the ID Theft dance, I decided to call Airtel to 1) Warn them that fraud was occuring 2) Try and cancel any unused service purchased with my debt card and 3) See if they would investigate it further and/or give me information on who used my debt card information.

1) The Airtel Reps that I spoke to told me that "it was ok, your bank will credit your account." Apparently they don't understand or care that a wrong has been committed especially as they are profiting from it.

2) No account was created with my name, so they claimed there was no way of tracking down the services purchased with my debit card. Although they allowed a user, under an account with a different name, use a credit card under a completely different name to conduct business. I asked them to track down the account of the person who used my credit card number, they refused saying they couldn't. Under any country's laws, they must keep complete and accurate records of all their transactions- what they were saying was that they didn't want to track down the user (their loyalties apparently lie with their "loyal" customers as opposed to the identify victims harmed).

3) They refused to investigate at all. They were happy that they received $350 of business, paid for by my bank. I can't understand how a company can operate like this without the Justice Department or FCC investigating them? As my bank credited my funds, its not like I can pursue them in court.

DON'T SUPPORT THIS COMPANY. Until they want to act as a responsible business, people should search elsewhere for their needs.

I took a postpaid connection from Airtel. 6 days have passed and till now they have not activated the no given to me. I'm calling customer care services and they are telling that may be my documents have not been submitted. The concerned person have submitted all the documents and Airtel persons tell that they are working on it. Do not know when will it be activated! Their service is pathetic!

On February 12, 2007, my mobile phone suddenly showed the message SIM card registration failed. I had started using this connection since November 2006.

I called up the customer service from a PCO, they told me to go to an Airtel Gallery. When I went there the next day (Tuesday Feb 13), they told me to come on Friday (Feb 16). On Feb 16 when I went to the gallery, they told that the prepaid systems are not working. Again I went on Feb 17, again their prepaid systems were not working and they could not help me out. Then I went on Feb 19. They issued me a new SIM card charging Rs 99/- and told me that within 48 hours my phone would start functioning. After 72 hours when it did not function, I went to their gallery again (Feb 22). I stood for 2 hours in their gallery but due to the long queue of customers, I could not get to them. Then I went again on Feb 26, and this time they told me that it will start functioning in 24 hours. It is more than 24 hours now and still I am with a disconnected phone connection - and I am in this situation since the past 16 days.

Now if this is not the country's worst service provider, then nothing else can be!!!

I have never activated the regional roaming on my mobile but i have been charged for the regional roaming service when i contacted the customer care service they have told that the regional roaming service is activated since may2004 and when i complained on 15-feb-2007 they told me that it has been deactivated on 05-jan-2007 but i have not even told them to deactivate. How can a service be activated and deactivated without the confirmation from the subscriber. I don't know how this problem has been arised and customer care is not giving me any information about this.

I had applied for a post paid number on the 25th of January, and I was told that my number would be activated by evening. Till today, i.e 27th of January my number has not been activated. When I called up the post-paid helpline number, I was told the number alloted to me( 9810026944) and the SIM (8991100610068101721) already exists with some other customer. I bought the number from the Airtel showroom in New Friends Colony, and had furnished my id proof and residential proof as required. It was shocking to know that such an incident happened, and I would not be surprised If nobody from Airtel corrects the error.