I am a resident surgeon, and i am sick of being disturbed by sms's and calls from airtel selling me some ring tone or the other. I have no wish to buy any ringtone or ANYTHING else for that matter. They invariable call when i am on duty, disturbing me, or when i am sleeping the little bit i can, their call or sms wakes me up with me panicking, as sms or call means there is some trouble in ward n i have to go immediately. I cannot afford to switch off the ringtones. I had registered for the 'do not disturb' thing 1 month back, but not only has it been of no use, i am also unable to contact customer care since then. I have wasted a lot of time trying to contact them.

On this Sunday I got 1 message from Airtel from 678000 saying "Your Hello Tunes Subscription Pack for 30 days has been updated. Dial 678 to select the latest songs as your Hello Tunes."

As it was free of cost I dialed 678 to set a latest song as Hello Tune for my number. Immediately after that my account was debited with Rs. 65. I downloaded this Hello Tune only because it is free. I don't want if it is being charged. This is unfair to me and I want my money credited back to my account.

I called your customer care executives twice on 15 Jan & 16 Jan. They said you deactivate your hello tune by dialing "*106#" and your money will be credited back to your account within 24 hours. It has not been done till now.

Lastly when I called customer care executive today (Jaideep Nimbalkar) he told me that your money will not be credited back to your account. He also said that you are fooling around by saying that it was not mentioned in your message that downloading a latest song will cost you money. You will have to come to our office and bla bla bla.

I've bought Airtel Pre-paid card(9892895408) 8 months back at our office from a airtel agent or employee? namely Mr Kuldeeep that time we bought more than 10 card for other college also, from 5th Jan'07 my incoming and outgoing calls blocked by Airtel, when i inquired about blocking at costumer care they said they need to verify my SIM number which i'd changed few days ago, and asked me to go any Airtel gallery i went to Vashi gallery and they verified my SIM number and told me that my connection will be started within 1/2 hour but connection not work then i call CC(121) and this time CC rep. told me that i have to go one more time to vashi gallery and sort out the problem. Today when i was at gallery a lady at counter no 3 told me that my card blocked by person namely DD and told that i have to call a person Nilesh and given his number when i called Nilesh from gallery his tone was very rough and asking me that where i got this card and asking me about the receipt of the cash and my documents (which i given to mr Kuldeep) i told to Nilesh that in our department no one is got receipt against the cash but he is insisting that i have to pay the card amount(Rs.600) and the documents again.

My question to sir that Airtel given such type of authority to any person? I have already given all documents 2 times once to Mr kuldeep and 2nd time at the your Vashi Gallery.

My Mobile Number : 9994326369. I have GPRS activated in my mobile and I have been using this for past 6 months. By 1st of this month I have recharged for Rs.1200 for talk time of 970 approx and 6 months validity. On 19th December 2006 night by 10 PM when I dialed *123# I got my account balance of around 800 rupees. Then after some hours my mobile started receiving messages from “64611015” and the message are as follows.

Message from “64611015”:

“Thanks for using Airtel Live!Featuring Christmas Celebrations,New Year Zone,Bollywood Elections, Cricket Zone and salaam-E-Ishq all on Airtel Live“

I didn’t notice that my amount is getting deducted when I received this message. This message is like a normal message as of how I receive message from my friends. So I just read and deleted that message. Then I started getting this message more frequently and I got around 10 messages approx.

Next day afternoon when I dialed *123#, I happened to see around 130 Rupees got deducted from my balance and that was about 678 Rs. Approx.]
I have Called Customer Care on 20th December 2006 afternoon.

When I enquired about my amount deduction I got response like I have downloaded some thing that’s why I got that amount deducted from my account.

But actually I got only messages in bulk but I dint receive or I dint find any option to download also. So how can I download that. I explained the same to customer care people. Then she said like she will be informing me after she checks within 34 hours.

Then Patiently I called Customer care again on 21st December 2006 night.

When I explained him the same and got a cool response he just simply told me “because you downloaded many things that happened I again started explaining what has happened” I again told him it was like a plain message and I just opened it. But still he keeps irritating me with those same words. I got bugged and just cut the phone.

22nd December 2006 Afternoon again my mobile started receiving that message from the same number by 2 pm. When I received 1 message I was worried and I checked for the balance it was around Rs.668 approx. Quite after some time I started more messaged I dint use my mobile and I was busy with my work. I checked for the message may be after a min that was from the same number and again I checked for the balance I saw it was Rs.580 approx. Then I got fed up.

I dialed 121 and called customer care I explained what ever had happened but again she repeated those familiar words and one more word added that is message is from yahoo and also the following word.

“because you downloaded many things that happened”

Then after explaining to her she said she will connect me to PL mean while connection got cut.


I dialed *123# and really got angry and frustrated and I lost my temper. To my very disappointment my balance had come down to Rs. 200 approx.


I called customer care again when I spoke to customer care chief executive he just repeated the same as other did. I felt no point in talking to them and I asked for the Airtel show room to him at Coimbatore. He at least got a courtesy to give me the address. Then on hearing my friend’s advice I just switched of my mobile.

I went to Airtel office when I switched on my mobile and I showed them the message what I got. And how many messages I got. At that time when I was speaking to the customer care people I got the around 36 messages and my account came down to 128 exactly.

I gave them the return complaint. But I still thought of mailing you.

I thing by tomorrow my account balance will be down to 0 to even goes on in-100 and so on.

I really appreciate even now if you refund my money back as soon as possible. I am ready to bring my mobile and show you the proof. And even you can cross check the time when I was speaking to the customer care people my amount got deducted. Now I have around 34 unread messages exactly like normal messages.

And Airtel Live got activated without my knowledge. Now seriously I lost hope on Airtel and their services offered and I guess everything is out of control.

Airtel recently launched a 'Airtel call home' feature in the US. This is a scam. If you sign up for the service, you end up paying US$ and then never get any service. I have tried to use the service for the past 4 weeks and till date have not been able to connect to India. Their customer service is the worst in the world, no live being answers the phone, there is no proper customer complaint tracking system. If you send emails to customer service, they send back standard messages asking to call customer service....which never answers phone calls.

Please don't fall for this scam. Do not use this service. These folks are big time con artists.