A copy of Email to,
Cheif Execuitve (Marketing & Accounts)
Airtel India Kanpur
Zone - U. P. East - Lucknow

We have Purchased one LG Mobile Phone Model B2050 with Connection 9935531428 IME No. 35895600 - 674662- 3 Dated 12 - 10 -2006 From Malhotra Air-condition Corporation Opposite Mariampur School Sarojni Nagar Kanpur Mobile No. 9415127244 & 3950023 Authorize Dealer LG. Dealer Tell me That Airtel Provide Free Airtime Value Rs. 2750. Free Incoming Calls Valid FOr 2 Yrs. with Facility of inbuilt Modem with Internet Connection and GPRS & MMS & JAVA Facilities for Internet Connection use Need a USB Data Cable Rs. 700/- and Prepaid Coopan Rupees 450/- for Internet use through Mobile to Laptop. Now Till Time We are unable to avail your Internet Facilities We have gone many Points in Kanpur as per Your Customer Care Direction Like M/s Ajmani Sales Lajpat Nagar, LG Distributor Malhotra Agencies, LG Service Center Lajpat Nagar (Yash Computer) and Your Kanpur Main Office Opposite Mehfil Restaurant & Your Expert For Mobile Office Activation Mr. Sunny Gupta and Contact Lucknow Mr. Urfee and Put the Information Customer Care many Time and Mail many time at [email protected]

But No Services Provide in Prepaid No. This is our Last Mail in our side. if with in Three Days You don’t Provide Services we return this instrument to dealer.

Our Post Paid No. 9935336555 Last 2nd Oct. 2006 we Stop our Incoming Call outgoing Call Through Customer Care and Purchase SIM FROM main Office 05th Oct . 2006 after Purchasing we need our activation MO and Services but Now till time No Services Activate Mobile OFFICE in LG B 2050 Handset Due To Circumstances Subscriber Suffer to airtel Services and stop Payment Bill Due to Last Investment Rs. 3900/- + Messlenious Expenses 500/-

Kindly We Request You Send Representative Settlement of Account and Get back Mobile With Connection and Refund our Amount.

If You wont take action we will go through Customer Protection Legal Action to Dealer and also Airtel Company.

This is Information For Consent Department and Authorize Person of the Airtel India Company

A. H. KADRI & Shahid Kadri

117/16 Sarvodaya Nagar Kanpur
09415134640/ 09935336555 / 09935531428/

Copy to LG Distributor Malhotra Agencies
Copy to Main Office Airtel Kanpur

I have a LG B2050 Set and wanna activate Mo in this Mobile for internet use but when ever I get WAP setting in My mobile it's shows a error message which is "Error in receive Profile Docs."

I had gone to Coustomer Care Office of Airtel there they Have done some changes in setting and on Google page in My Mobile and even they they have not able to start Interenet in my Laptop.

I have taken Postpaid & Prepaid Both of SIM the No. of That is 09935336555 & PrePaid 09935531428 In Both SIM MO is activatied but I am unble to receive the settings of MO.

Please, somebody give me Full Details to Getting Settings of MO and Full Procedure to Install MO in My Laptop with LG B2050 Handset.

I have received SMS from Airtel saying that If u recharge for 399 u will get 180 days validity.
I recharged my prepaid connection through my online back account .My balance got added but I got only 20 days validity. When i called the customer care they lodged my complaint and told after 24 hrs it will be added. When I called next day they are saying " you will not get validity if you recharge through online bank account".
My question is Why didn't you guys tell me this when i called you up at the first time?
It is no where mentioned in SMS that I should not recharge my cell using online banking.
Airtel making fools of customers.

I recently put currency recharge of Rs 100 from an agent of Airtel called

Planet Communication,
chapel lane, nera akbarayllys, stall no 3, SV road, Santa Cruz (W) Mumbai-54

I asked him beforehand, if I recharge for rs 100 how much talk time I would get, and he replied for Mumbai customer there is a service tax deduction of Rs 12, for outside numbers it might be same or little more. When I actually recharged for Rs 100, I received a talk time worth Rs 9.99 - TransID713572045 (can you imagine?). This is how the premiere telecom company of the country is looting its customers.

Not only that, when I protested to the agent, he feigned complete ignorance, and in fact even mis-behaved using threatening language. So much for customer care.

I wish the company to further pursue such high levels of customer care, so that all customers in India and abroad know the real worth of the company... and how it has made its millions.

I am a post paid user of Airtel mobile no. 9897658122 of 14 month old, I opted annual advance rentel plan 249 rs. p.m. I face a serious call drop problem since the starting & I contect to customer care several time but they did'nt give me satisfactory resolution. The srvice provider also charge cost of those calls who are droped. I notify this probem to customer care always but they do not provide me remedy of this problem. the airtel also charge for value added services those are not replying. For details see my itemis bills. This is very serious matter.

Thank you.