hi
my name is pankaj
maru pankaj
my sec num which is useing by my bro, , , , , its 9725451265
ye conn mene 2 month se liya hai
mene 199 jo fix gog plan hai
so june month ke bill me aataa hai ke mene 99 rs ki game donwload ki hai AIRTEL LIVE SE
but bhai ke mob me airtel live ke setting hai nahi hai,
bad me 2 month me ek sathe asie 99+3+20 jese kayi sari offers and donwload ho jati hai airtel live se
5 bar call center and 2 bar office pe jake bat ki
shirf yahi khete hai ki aapko pay karna hai padega
pata hai kitna
rs.1430 shirf donwlding ka
or mene bill pay nahi kiya to phone num band kar diya
plz help me
pankaj

I AM consumer of airtel . i was using the airtel network services from 2007, in june 2010 company gve me a call asking for my documents again. I submitted the documents at the airtel office MALL ROAD and they give me a reciept and told me that if there comes a call from airtel you must show this SERIAL NO. which was on the receipt copy. after 2 months there comes a call asking for the same documents which i already submitted.

Your Service is Good But your Broadband charges call charges are very high. Never add late fee in our Bill. we are ur. customer morethan 2 years.In our Last bill Late fee Rs.140.65 pl.give waiver & send the confirmation to arrange the balance payment.Since i was in out of station I could not made the payment in time.

I have tried in vain to register for unlimited 99 service pack(unlimited messages), but they have very complicated & bureaucratic service & will keep directing from one no. to other &ultimately it seems they dont want to give this service.

This is with reference to the complaint that I lodged with Airtel (Complain #0617351741) regarding incorrect balance deduction on my Airtel number 9741800553. I would like to brief you up with the details of the incident once again (this has been repeated umpteen times to AirTel customer support folks!)

9741800553 is a life time prepaid number converted sometime in Dec 2009. Earlier, this was a post paid connection and was in use since 2008. This number was not in use since Jan’10, since I was in Singapore. I was returning to India for good on 9th June’10. Since this is a life time prepaid card, I requested my dad to recharge it with an amount of Rs.50/- on 9th June so that I can use this number to make calls from the Airport when I land in Bangalore. My dad made an easy recharge to this number for Rs. 50/- which went through successfully. Upon landing in India, when I switched on my mobile, it mentioned that the “SIM has not been provisioned”. I lodged a complaint at Basaveswaranagar branch on 10th June’10. I was told that this number was recycled due to non-usage for more than 90 days. I submitted an application for re-enabling my number on 10th June. The number was activated on the 11th June. I received a call from Singapore as well as a few local calls on that day. I was also able to make calls and send SMS. My balance on 11th June was Rs. 43.50/-. On 12th June, my outgoing and incoming was barred. I gave a complaint on 12th June. This was resolved and reactivated on 15th June. But, the balance on 15th June was NIL. I have been following up since then for refund of my previous balance of Rs. 43.50/- but with no luck. The complaint reference number I first got from customer care was 615337631. In response to this, a support person from backend team called me on 17th June (from the number 9980269486) and verified that Rs 43.50/- was incorrectly deducted. It was told to me that refund will be done by end of day. By 7.30pm on 17th June, refund was not done, so I followed up with the Basaveswaranagar Airtel customer support office. I was given one more complaint reference number 0617351741 (after having to repeat the entire story once again to customer care). In response to this, I got a call from backend customer support team who once again verified and confirmed the incorrect balance deduction. Again, I was promised a refund in 24 hours. Yet again, this did not happen. On Monday 21st June, I called the Nodal officer and discussed this issue with him. He said he will get back with details by End of day, but as expected, no one called me back. On Monday night, I again followed up with customer support 198. They confirmed that resolution for the complaint number 0617351741 mentions that Rs.43.50/- will be credited in 24 hours. With this delay, I escalated this issue to Mr. Madhu (Appellate officer) 22nd June morning. Mr. Madhu contacted me in 4 hours time and mentioned that this number was terminated due to address verification and hence no refund would be done. He instead offered to credit Rs. 20/- to my number ‘on his behalf’!! But the explanation of address verification didn’t make sense to me since this number was with me since 2008 and also, when requesting for re-activation on the 10th of June, I have provided the required documents (photo and drivers license copy) to the Basaveswaranagar Airtel office. Mr. Madhu has requested another 48 hours to follow up with the backend team and he said he will get back to me.