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Bbbad
July 27, 2010
At my residence have no coverage
No response from last 1 year. I made a complain around 1 year before but till date no feedback from airtel gujarat. At my residence no coverage.
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Rednet
July 27, 2010
Worst service provider I have ever known
I needed puk number of my mobile phone and every time I call the customer care they tell me either their system is under upgradation or system is slow so please visit nearest airtel outlet. when I visit any nearest airtel outlet they ask me to contact customer care or airtel head office.. I am sick with this airtel service.. its worst service provider I have ever known..
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Gicarnasse
July 27, 2010
My connection is 3 months old till date i haven't received the bill
As my company is reimbursing my mobile useage bill, i had requested for change of address from my residence to office address, a month back but till date i havent received the bill neither to my residence or to my office . my connection is 3 months old till date i haven't received the bill.
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Kubim
July 27, 2010
Scammers, cheaters and liars
One day I was alerted that Rs. 99 have been deducted since I had activated Airtels service for Cricket sms updates for Indias tour of England. The fact is I didnt do any such thing. Inspite of my complaints nothing happened(The person at the call centre said that we must have accidentally pressed some button to subscribe which is false). There I was watching cricket LIVE on the TV & getting those outdated updates reminding me of the Rs. 99 I had been cheated of.
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Sperme
July 26, 2010
Never take Airtel as they only know how to cheat their customers
I have been paying RS 49 for my sms to become 1paise per month. The rent is automitacally being deducted every month for the past year suudenly 3 months back my sms started becomeing charged @ rate of 5ps per sms and my rental became Rs 29 then it became 10ps/sms and now suddenly has become 50ps/sms i still pay rental of Rs 29 but why have I been chardged full rate? When i have enquired with Airtel, i spoke to four customer care executives each one have given me different reasons. To make matters worse one of them told me that since i recharged yesterday my sms has now become 50 paise but when I told them that I want refund for my recharge and want to discontinue with Airtel, The executive actually told me that the service is available and that the Airtel super visor would call me but for the past 2 hours there is no concern from thier side. I wish to inform all the users here NEVER TAKE AIRTEL as they only know how to CHEAT their customers!
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Bushido
July 26, 2010
Nothing, but a waste of time
I didnt ask for any VAS (value added service) and Airtel sent a sms that my account debited for INR 30 for VAS. Speaking at the customer care, they said system is not working (making customers fool) so cant help and upon talking, they asked me to go ahead with legal actions.
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Fooret
July 26, 2010
Then frequent visits to customer cell could not help to restore settings
Though the Internet option was activated on 05-09-2007, I am unable to save the settings sent by Airtel on my Mobile to view webs. When I press the key on mobile to save the settings the title "Only 20 sets allowed .settings discarded " appears and saving of setting not taking place. Actually the internet was activated in April 2007 and was worked for 2 hours and suddenly it stopped. Then frequent visits to customer cell could not help to restore settings, hence I have cancelled the internet option in April . But when again I tried on 5-09-2007, this problem is repeating.
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Trident
July 26, 2010
This same sequence of problems have been occurring since i brought the connection
The gprs service in Goa is supposed to be Edge enabled but most of the time the connection is worst than a dial up connection. this has been going on since i went for an Airtel connection.
It sometimes work very good for a month or two and after that for 2-3 months it will be very slow. Down times are maximum.
Now since last month the service was down. after a long series of complaints and emails it was rectified and since then the connection is very very slow. I have been continiously writing emails and sending complaint SMS to 121 (helpline) but no one is bothered. and no action is being taken to rectify the problem.
This same sequence of problems have been occurring since i brought the connection. I dont understand why airtel is not responding to complaints. Many of my collegues got fed up and shifted to other alternatives due to this poor service.
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Sdenka
July 26, 2010
This is such a frustrating experience and I never imagined this is the way they treat customer
Airtel has a serious problem with their bill payment system for add-on connections. This would affect those who are making an online payment. Problem has been reported to Airtel and the ticket number Airtel has provided is: 13615899. I have also provided the payment reference number: 7441286823.
Whenever an add-on connection is taken, Airtel associates a second account number to the second phone number. Subsequently when a payment is made using the second account number, though the payment gets processed and debited from your account, Airtel has no clue or trace of the payment.
Additionally the bigger problem is the fact that the customer care is not ready to understand and respond to the problem. I reported the problem long back and subsequently I provided all the details they needed but no one has responded or are aware of the details I submitted.
This is such a frustrating experience and I never imagined this is the way they treat customers who are using their services for almost 7 years now.
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Chiksmer
July 26, 2010
I will never purchase sim from Airtel again
I have purchased sim from airtel on9/07/07 and submitted necessary document after two months my service has been blocked reason that due to not submitting documents. I have again submited all document at airtel office pimpri branch which opp. to jaihand school. on 01/09/07 but till thay have not started the service, i ask to customer care but they neglect me and one employee name : DIPALI AROGENTLY ANSWERED ME ASK REGARDING THIS ONLY AT PIMPRI OFFICE WHERE U HAVE SUBMITTED DOC AND DONT CAL ME AGAIN.
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