DND AIRTEL

One fine morning my out-going facility is cut. I recieved a voice message stating that I have to contact the customer care number 121. I heard from the customer care official that my mobile connection has been cut (without any notice) because the address verification proved me wrong. The actual fact is I had given the correct office address, I had an airtel personnel coming to my office for address verification. He had contacted my office security-person to visit me, then I recieved the information from security-person and visited the airtel-personnel for address verification. This clearly verifies the address (what other thing clearly verifies an address? do they want some angel to appear before them and testify?). Now airtel says my address will be verified again (that is after 8 days). Till then... what happens to my outgoing calls? how will I make calls? what happens to my business time? what happens to the bloody phone-rent? will that be discounted? certainly not. When I asked this same question to the airtel customer care, she says right on the face "nothing can be done!". Then what the hell kind of business they are running out there?

R/s sir,
the sum of Rs 50 has been wrongly debited from my mobile for downloading, since i have not taken GPRS SERVICE yet.
please verify thanking you

your's faithfully
abhishek awasthi
9893070243

I purchased 2 airtel connection under my name on which I paid Rs2000 for the plan in which they were providing a facility of 2 years incoming free. Also I was told that if I would pay Rs 25 extra for a month, my outgoing to a specific number (for Hutch) would be Rs0.30 per minute. My usage to that specific number was high, thinking it would be charged @ Rs 0.30 per minute but when I got the bill in my hand, I came to know that I was charged @ Rs 1 per min.

For making the payment, I went to the customer care office in Dwaka and spoke to him (rajesh). He told me that for some reason, it dint get active as it was showing "failure" on his system. That time he gave me a discount for Rs 300 stating that this service ( Local CVG)would get activate with in next 24- 72 hrs from that time. That was the month of Aug. Then again, i stated calling on that number thinking it would be Rs 0.30 per minute, but when the bill was generated, i came to know that again this month I was charged @ Rs 1 per minute.

I went to customer care of Dwarka again and told that guy RAJESH that this time I would not make the payment for sure. He told me that something is wrong in the system because of which i was facing this problem. This time he gave me a dicount of Rs 700 stating that this service would get active within 24 - 72 hrs. I even confirmed this with the customer care number (111) for airtel if my service was active( local CVG plan ), because i dint want to face the same trouble again. They confirmed that its been activated. I again started making calls on that number thinking its charged @ Rs0.30 per min.

This time my total unbilled amount shooted up to Rs 2500 as per Rs 1 per minute. When i went to the customer care office in Dwarka, I came to know that Rajesh has been transferred to some other branch. Later, somebody told me that he has left this job.

Now, I dont know where to go and where to file this complaint. I have not paid them the bill as if now and would not pay it unless they solve my problem.

Excess Data Charges without Supporting Documents during International Roaming
I am a customer with Airtel Karnataka for the past 3 years+ and have been regular and prompt payer of bills. My Mobile Number is 9972043211.
I traveled to Japan on 27th November 2009 and reached on 28th November 2009. I returned to India on 12th December 2009. THERE IS OVER RS.5375/- AND RS.9700/- CHARGED FOR DATA, WHEN I HAD NOT USED DATA TRANSFER / DATA CONNECTION.
Again, I traveled on 19th December 2009 late evening and reached Japan on 20th December 2009. I returned to India on 23rd December 2009. I received an SMS alert on 20th December tell me my outstanding as over 25000/- On 21st December 2009 afternoon I received another alert stating my outstanding as Rs.36000/- Within a span of 1 day without using data connection, I do not know how Rs.11000/- can be the increase.
I had disputed these data charges and till date without resolution, i keep getting calls from Airtel at all times and every time i need to explain the same story to their CSRs. Meanwhile, I kept Paying the Regular Plan, Call and SMS charges.
On 17th March 2010, my outgoing calls and SMs were barred even though I had paid all the phone charges except for the above disputed amount asking them to provide breakup of the sites that I am said to have visited. Till date they did not provide me the breakup, but had barred my Outgoing facility.
I hope at least now they will resolve, failing which need to highlight this kind of money making in press and take up legally.
NOW AIRTEL IS SENDING GOONDAS AND ROWDIES TO COLLECT MONEY WHO KEEP ABUSING AND THREATENING US INCLUDING MY AGED MOTHER WHEN I AM NOT AROUND. THESE GOONDAS ARE THREATENING TO KILL MY MOTHER AND BURY HER APART FROM KILLING MY OTHER FAMILY MEMBERS.
BESIDES, AIRTEL HAS BEEN CALLLING AND HARASSING SOME OF THE PERSONS FOR PAYMENT OR INFORMATION, WHOSE NUMBERS APPEARED ON MY ITEMIZED CALL STATEMENT IN THE PAST.
THERE NODAL OFFICER DISHES OUT STANDARD ANSWERS.
INSTEAD OF BEING LAWFUL, AIRTEL IS RESORTING TO CHEAP AND SHAMELESS TACTICS OF SENDING MESSAGES TO ALL THE NUMBER, WHOM I MIGHT HAVE CALLED AT SOME TIME DURING THOSE 3 YEARS.
NOT CHOICE, BUT TO GO TO THE POLICE AND HIGHER UPS FOR THESE THREATS.