outgoing messages are barred from my airtel prepaid number
+919937253259 since july 5, 2010.

My wife receives a call that she has a pre-paid Airtel connection and there is a special promotion going to convert it to post paid by paying Rs 500. She agrees to make this change and somone comes to our home from Airtel and fills up a form and asks her to give a photo id and copy of the drivers license. Then he leaves his name and number as Rohit - 9810664787 and promises it will be done within 24 hours.

She believes this person as he had all her details and pays him RS 500 in cash and does not insist on getting a receipt.

After a week, she tries to follow this up as the phone is still pr-paid and calls this number and realises that the number does not exist.

Since then she has been calling Airtel customer service to find out what is the status and everytime she hears a different answer. She has been asked to fax the Airtel form which is the only proof we have for this and she has already done it thrice.

She has managed to get in touch with Rahul Malhotra, floor manager and he claims that the complaint is closed as someone from customer service has visited our residence and she has changed her mind. They are full of lies and when she asked to provide evidence of such a communication, there was no answer.

As expected they always say that they will get back to you in next 24 hours and it never happens.

At this stage we are not sure if we have been cheated by an unscrupulus employee as it could be a well organized scam. We also believe that it could be an insiders job as the person pretends to be an Airtel employee and give all the personal information to win your trust and gets money in cash and disappears.

This will be only possible if there is alink between someone from inside Airtel. Selling database of information is another thing that should be prevented. These companies try to make money by selling your personal details which gets abused by unnecessary calls and exploiters.

The call centre guys are absolutely hopeless and I do not know why they should be there in the first place. They only give you run around and you achieve nothing.

In fact Airtel is advertising this kind of scheme and making it easier for this kind of things to happen. Now we are in a situation where we do not know where we stand.

I strongly feel that Airtel as a company should ensure that we as a customer do not get affected as their name and pre-printed stationary is used to document this information. They also should have a better customer service facility rather than employing this kind of incompetent people.

My no. is 9612307767, pin code is blocked and ask for puk code, can you send me my puk code plz..

I recharged my mobile #9840423672 on 28/06/10 in the morning for Rs.200/- and the talk time allowed is for 46.16. I recharged again for
Rs.200/- in the same evening and the talk time allowed was 179.32.
Nothing has happened sofar to make good the less credited amount of Rs.132.81 even after my repeated complaints.This is the state of affairs of the so called Indias big service provider.

M.Krishnan.
Adocate,
Chennai.

i have been using airtel since past 10 years . i have a complain from last few days my bill is increasing tremondously without my usage.from last 48 hours i have barred my no and all my outgoing has stopped but still my bill is increasing please do the needfull or i'll have to reach the consumer court and i want all the details of my outgoing. my airtel no is 9892626937.please do the needfull at your earliest.