|
adamvalley
October 27, 2010
Automatic enrolment in plans
Airtel prepaid automatically enrolls you in plans that are of no interest to you, and deducts balance amount.
The only saving grace seems to be that the SMS message that you get about this automatic deduction, otherwise you will never know about this problem, unless you keep track of the balance on your card.
Calling their customer service will result in a run-around and then they create some incident, and then reply that it was not their problem at all, and so they will not give back the amount they deducted.
If you get calls from number 9618426567, do not pick up the call at all.
|
|
|
shivasis chakravorty
October 23, 2010
non commencing of service
I have recharged with Rs24 on 23/10/2010 (transfer id 1614736179)at 11:05 for reducind call rates of local airtel to airtel.But despite recharging the aforesaid service is not activated on my airtel number, i.e.9831676652.Now what shall be done on my part??????
|
|
|
ameetshi
October 20, 2010
Deduction of balance without subscribing the features
Sir,
I Ameet Dubey, Using Airtel prepaid mobile connection no 9779784964 since 1 year but last 4 month i have charged from your company for subscription of unique features like cricket pack updates and airtel radio without any subscription request to customer care i am getting messages and after getting messages my prepaid balance has deducted.
Please solve my problem and refund my money which is deducted from last 4 month.
Thanks & Regards
Ameet
|
|
|
durgesh shukla
October 19, 2010
disconnected outgoing call
my name is durgesh shukla my airtel mob.no. is 9717415864 i have deposited my addressproof at vaishali sec-4, ghaziabad .but my outgoing call ia bared /deactivated.please start my outgoin calls.
|
|
|
HRKUMAR
September 27, 2010
Unnecessary Call Charges
I have been charged repeatedly for 3 calls for which I hav not been connected to.
I am a 80 year old lady and there was a service message, I pressed that a sI had to go to my msg. I find immediately downloading of a msg which says
" Thanks for downloading DLFIPL SUPER KING GAME FROM AIRTEL.. CHARGED RS. 50/-
AFTER THATI RING UP 9840198401 FOR COMPLAINING AND I AGAIN THEM FONE GIVES A DEAD NOISE AND I AM CHARGED .50 PS FOR TWO CALLS.
KINDLY SEE THAT MY AMOUNT IS REPLACED.
MY NO. IS 96000 54559
|
|
|
Shilpa Jain
September 23, 2010
Balance deduction
The balance of rupees 50 has been deducted from my account without any reason and i want my money back as soon as possible.
my prepaid number is 9997222498.
|
|
|
Vinay Jaganath
September 20, 2010
Resubmitting Documents
HI,
My Airtel(9840998003) connection is of 3+ years old. I am getting calls and messages from Customer care for resubmitting my Documents(Photo, Address proof, Identity Proof) for Telecom regulatory rules. Also getting the messages like you are reaching the last submission date if not submitting the number will be deactivated.
While taking the connection i have submitted the complete documents.
Now i accepted and asked customer care for nearby airtel office to submit the documents. But they are giving me some Reach Telecom Chrompet Chennai address which is off very far from my office and home(Selaiyur, chennai). Searching the airtel office which is of very far and submitting the dcs is of really painful. Also i have 6 days of working in a week so when i can find the time to do this work. This is not the way Airtel should treat there valid customers . Company should take care of customers by having some people to collect the documents directly from customers if its really necessary as others Networks providers do. But not to give the pain or trouble to the customers.
Switching on to other network connection is not a big deal for us in this competative era where all companies dying to provide customer satisfaction in all aspects.
Note: From 3+ years of usage, i guess my usage is on average of Rs50, 000+.
|
|
|
Ravi Shetkar
September 14, 2010
balance deduction
I have airtel prepaid connection..i consistently used frenzo chat service of airtel live from 4 yrs.i know browsing charges not apply in frenzo, bt my balance deducted from 2 days in browsing..within 2days 26rs. deducted from balance and customer care said that browsing charges are there..please solve my problem as soon as possible..my cell no. is 9799924380.many times i submitted same complain bt pblm is nt solved permanently
|
|
|
alok kumar mahapatra
August 21, 2010
re submission of application form and document
i have purchased the airtel prepaid SIM in orissa from there own office in saheednagar. still the complained that i have not submitted the document.
|
|
|
junaidahmed
August 17, 2010
Unhappy as the airtel has barred both incoming & outgoing
Hello this mail is because of the bad service provided by Airtel I am a prepaid customer of Airtel & my mobile no. is 9663156746 & when I took this connection I submitted my 2 passport size photographs & my Driving licence as Id & address proof thereafter I submitted the the same set of documents as requested by them & they cancelled my service & again for the 3rd time I submitted the same set of documents again as requested because my service was cancelled & again for the 4th time again I submitted the documents on the 12/08/2010 & the form no. is 21549777, I have faced a lot of issues with this I spoke to Poornima on the 11/Aug/10 about this & the call reference no. is 811240513 but not resolved & again on the 12/Aug/10 I spoke to Lakshmi K, call reference no. 81238878600 but not resolved & again on the 14/Aug/10 I spoke to Manjunath & to a supervisor by name Nirmala Sheety who could no resolve the issue & promised that the manager Kevin will call back in 2 hours time but no one called & the call reference no. is 0814289051 & again on the 16/Aug/10 I spoke to Ravi kumar & to a supervisor by name Veena explained everything & then she could not do anything so escalated it to Sanjeev Kohli who is a unit manager who promised a call back in 2 hours time but he did not call & the call reference no. is 0816162505 & he promised to resolve it but the service is still not activated & airtel is again asking to submit the same set of documents.
|
