Alamo Rental

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Automotive

Contact Information
Lihue, Hawaii, United States

www.alamo.com

Alamo Rental Reviews

August 19, 2008

Overcharged for Gas

I rented a vehicle from the Manchester, New Hampshire branch on Aug 1st. I returned it on Aug 4th in the A.M. A week after returning the vehicle, I see and exorbitant amount of money charged to my card on behalf of Alamo. In calling the customer service line, I am told (with quite a bit of attitude and a complete lack of courtesy)that I returned the vehicle empty, and I was charged for 15 gallons of gas (the vehicle I rented does not have that large of a tank) at over five dollars a gallon. I explained to the woman that I filled the tank the night before. And that the fuel neck attachment had been ripped from the quarter panel of the vehicle which was noticed when I went to fill up, which inidcated prior damage to the vehicle which was apparently not well repaired. (I work for a collision center, I'm quite aware of how these things work) At some point, there make have been a leak if the guage is reading empty. The woman told me I should fax the reciept from the fill up to be reimbursed. In the mean time, I called the Manchester airport to inform them of the extremely dangerous situation of one of thier cars possibly leaking gas. I was treated with disdain and indifference and cut off before I could even warn the gentelmam on the line of the possible danger. If this is how the safety of clients is regarded, I wonder what incentive there is to trust this company. Beyond all of that, I was reimbursed only a partial amount of what I was charged for the gas, which is cleary unwarranted, as I have submitted the proof of my intent to return the vehicle with a full tank. If you look at the milage used while the vehicle was in my possesion, it is quite impossible that I used over a tanks worth of gas. I would very much expect to be refunded the full amount I was erroneously charged as well as expecting a prompt and hopefully much more courteous reply than I have experienced so far in my dealings with this company. I have submitted a complaint via the customer website but will not be surprised if I have to take it further to see any resolution.

February 7, 2008

Rental agreement swap!

Watch out for Alamo Auto Rental on Kauai. Week of Feb 19 - 26, 2008. They run a scam on extended insurance coverage. After the agent asked if I wanted the extended coverage, which I did not, and I initialed the 3 to 4 "I decline" coverage lines, and sign the rental agreement, they quickly swamped forms. I asked to have a copy of what I just signed, the agent refused saying “it’s ok this copy will be on file, please sign this one other form.” I felt the agent was a credible person of a credible company, so I blindly initialed. When I returned the car, I was surprised to learn the last form actually stated I “accept all additional coverage.” I asked to see the manager. The manager was rather harsh in greeting me with “this is your signature, right?” I asked to see my original. They said it was sent to corporate. I asked for their number. They refused to give it to me until I gave them the rental agreement in my hand, which was the version they swap. Therefore, I gave it to them to copy. It was right after they had a copy that I realized they would show this swap agreement as the original. I grabbed the copy, but as soon as I had the copy, the agent loudly said “give us back our original!” At that time I knew it was not a single occurrence and the whole place was in on the scam.