I made a $64.96 purchase over the phone. They charged my debit card $64.96 X 4 times! They did not ship my order! After 5+ hours on phone, mostly on hold, multiple reps., no resolution. God help you if you need to talk to a supervisor. This can take hours... Could/would not credit my debit card, could/would not ship my order. So, I canceled my order. Per the phone & on line via email. Still no resolution. I guess I really showed them! NOT! Eating broken glass is more productive than doing business with this company. If you can get through to customer service, good luck, the reps are slow, speak broken english, and don't have the authority to resolve much of anything. All I wanted was an ok phone and an ok prepay plan. All I've received is $260.00 charged to my debit card, and a bad headache. This company is unable to follow up on anything. Slower than slow. the only thing they do quickly is take money off your debit card. Can't talk bad enough about this company. You get what u pay for, well, not really. I've paid alot, and haven't gotten anything!!! I'm very angry about this crap. Any advice you all have would be appreciated.