I ORDERED THIS PRODUCT ON 1/27/11 FOR A 14 DAY TRAIL PERIOD TO START WHEN I RECEIVED THE PRODUCT. I RECEIVED THE PRODUCT ON 2/1/11 AND DID NOT LIKE IT. I CANCELLED ON MY 14TH DAY AND COME TO FIND OUT I WAS CHARGED ALREADY. I CALLED CUSTOMER SERVICE AND WAS TOLD MY 14 DAYS STARTED WHEN I ORDERED IT. HOW CAN A TRAIL PERIOD START WHEN I DONT HAVE THE PRODUCT. THEY REFUSED TO REFUND ME MY MONEY. I REALLY BELIEVE THIS IS VERY UNFAIR.