I am a former gmac customer and have never been charged for any additional wear and tear. When gmac switched over to ally by no choice of mine they have mailed me a final lease termination bill for the amount of $1221.56, which included $171.00 for a tiny little scratch, 59.70 for over mileage, 660.86 for 2 payments of $330.43, and $313.86 in lates fees which adds up to this amount. I have called Ally in regards to this bill and disputed the amount for the small scratch $171.00, and the late fees which add up to #313.86. A representive named Karen called me in response to my dispute and stated I owed over $1600.00 and she will settle the acount for $1400.00. First huge problem to address here is the final bill was $1221.56 in which I disputed the additional charges, and now I come to find out I owe over $300.00 more. I am very upset with the experiences I've had with this company. They are extremely unprofessional and disorganized, they are trying to rip me off and I will not tolerate it. My final bill should only be $660.86 plus overmileage for $59.70 which adds up to no more than $720.56. Please look into my complaint asap I appreciate your time and prompt response. Thank you.