On December 21, 2006, I ordered some jewelry from AlleFineJewelry.com via Amazon. They said it needed to be appraised so it would not arrive in time for Christmas. On December 29, 2006, it still had not come. I canceled the order with Alle Fine Jewelry on December 29, 2006 because they emailed me and told me it would not be shipped until Jan. 08, 2007 and did I want to cancel? I answered that I did want to cancel and I asked for a refund. On January 4, 2007, Alle Fine Jewelry emailed me and said they were over-nighting half of my order. I emailed back and asked them why they would send it since I had canceled the order on December 29, 2006. They sent me half of the order. When the package came, I returned to sender and I never opened the package. Then I asked them to please refund my money where they had charged my credit card on December 21, 2006 in the amount of $1938.00.

They received the merchandise back on January 10, 2007 according to FedEx and I have the receptionist's signature on file. I have been asking and asking for my refund daily from Alle Fine Jewelry via Amazon only to be met with, "we are still examining the jewelry you returned." Mind you, they only sent half of the order, but they said they are also examining the one they never sent. That is rather curious to examine one that they never sent.

The person I have been dealing with at Amazon.com is Peg Anderson and she has not been helpful at all, but in fact, now my Amazon.com account has been blocked, which is rather curious since I have purchased hundreds of thousands of dollars worth of merchandise from them since 2000, yet, no refund from them still.

As of January 27, 2006 and they still are "examining" the jewelry I returned unopened which I had canceled before they sent it and they still have not given me my refund in the amount of $1938.00 nor a date when I can expect it.

Peg Anderson of Amazon.com was my inspiration for filing this complaint. If you have a complaint about Amazon.com, you can email their Executive Customer Relations Department at [email protected], but don't expect any satisfaction.

Since Amazon.com removes customer reviews and discussions that do not suit their purpose, please beware of their customer reviews on their site. They in fact, did remove my review of the above mentioned merchant, which shows they do not want customers forewarned about bad merchants and that you cannot trust their reviews.

I won't use them again and I am warning everyone I know and even strangers, about them. This is the shoddiest service I have received in my life. I will post this on every complaint forum I can find.

What company would have the "courage" to send this type of message to a client?

"I have reviewed you account and your orders. I do apologize for the frustration and disappointment in this matter.

As it appears we are unable to ship items to the address that you have provided I have now requested refunds to your account [...]

These refunds will result in your not being charged for your order. If by chance you receive your items please keep them with our
compliments."

A comment: I payed in September and now, December 11, I find that Amazon has no control of its shipments. Bad news.

Just wanted to share my recent experience with the online retailer Amazon.com and why I've decided to stop using them. I've ordered a few things from them in the past and their delivery has always been a little off. The last item I ordered is a gift for my nephew:

1. I ordered the item on June 9th 2006 with standard shipping which is supposed to be 3-5 business days. As of the end of 23 June 2006, it has not yet been delivered. 2. It was shipped on June 12th and has been in some DHL holding area in Santa Monica, California (it's destination is nearby West L.A) since June 15th undelivered to my nephew. 3. The estimated delivery date was June 20th - June 23rd (I don't know how this came about based on 1 above). And you all they can say is for me to wait until the end of the 28th?

Be sure before you order. They have also listed some things as "usually shipped within 24 hours" but you could get a message after you order saying the time is backordered. When you go to your order, you have no way to cancel.

I've given them chances before and have had enough of them.