Amazon is rotten to the "core", although we wonder if this ECR staffer who lied about calling us the next day is also lying that the CEO asked him to still respond to us (which was the same doggerel). All contacts had to be initiated by us, as far contacting the unit and CEO. I find it telling that the switchboard operators say they are instructed to not connect any callers to executive offices and that such a great customer service company (another lie) has no easily accessed list of department heads. Then Amazon wants to whine about people who complain to consumer agencies independently, or governmental officials, not to mention lawyers. Perhaps karma will have Amazon crashing into oblivion like some other retailers - the ones who forgot to be responsible and ethical businesses.

We bought an item from Amazon that could have been purchased for almost half their fee from the company (who we learned also had free shipping), Anyway, we relied on the Amazon hype and the order was incomplete. When we paid for it online before a damn thing was shipped, all bank account information was correct, AND we got the item. Then a few weeks later, we could not get into our Amazon account. Our e-mail had a letter from TRS/Telechek saying that Amazon had authorised them to write us, having given them our e-mail address and telephone number without our permission. Also no account number generated by TRS was in the e-mail. They began calling several times a day, and we were clueless about what money we owed Amazon after several years of e-shopping from them. Both the TRS e-mail and Amazon provided hours that the collection agency is not open, so we got the correct ones when we called. No one explained why there was no account number on the e-mail, and one of the few people we talked to at TRS got belligerent when we told her none of us drove, had no driver's license to provide, and that we were not given such information as SSN or bank account information by telephone.

We were first told by Amazon customer service that the debt was 39 cents, then after Anthony of ECR was contacted at our expense he lied about calling back the next day, then getting accounting to clear the account and so inform TRS. Well, after we complained to the WA attorney general where the HQ is and Jeff Bezos, he writes back that we still have to pay TRS, this time $10.99. We had offered to pay again online had our account not been disabled, then seek a credit. Of the times we have contacted Amazon about unsatisfactory orders on their website e-mail and by telephone, we got the matters resolved after dealing with friendly, but insufficient outsource staffers abroad, causing our insistence on Amazon staff in the U.S. HQ to interact with. Simply put, I hope that Kindle is the beginning of the end of this bogus company that is the real deadbeat the way it treats longstanding customers like us and others. They are common thieves and frauds under the ruse of merchants.

I have given Amazon a lot of business. I get upset having UPS deliver my expensive things. The first Amazon person told me she contacted shipping and everything was fine. She asked me to write a thank you note. Then I found out UPS was continuing to deliver my stuff. They said when things are a certain price range they have no choice to use UPS. I told the second person to pass it on. I will try my best not to shop at Amazon.

I ordered a book from Amazon.com. The book was never been received although they have charged my credit card. I contacted them and they told me to wait 1 more month. if still not received, then they will send the replacement right away.
Without my consent they try to charge my credit card 2nd time. But I have hold any charge from Amazon to my credit card account to avoid a fraud.
When I asked my they charge my credit card 2nd time, they said the first order has been refunded to my credit card account. I checked my bank, no refund at all. After 5 emails or so with different persons replied to me, now they want my credit card bank statement so they can help to contact my bank and talk to the authorised person.
I have asked them to email me the scaned copy of the postal receipt which they've never given me.
Amazon.com is a fraud. I'm so dissapointed. Is there any law to protect us from this kind of scam ?
How come this company is public listed ?

I have held an Amazon.com account for years and have made many purchases. On Monday I registered as a seller in order to sell some books. Monday evening I received an email stating that my account had been blocked because they had associated it with another account that had been blocked. They refused to give me any information as to why it had been blocked or what I could do to correct the matter.

I called customer service and was told to use email to correspond with the Seller Performance Team. After sending an email asking for more information they again refused to give me any information, simply stating that they had decided to permanently block my account and that they would no longer respond to communication from me.

I wish to know how to correct whatever they have deemed so wrong with my account. To my knowledge my account has always been in good standing and this completely blindsided me. I have always been a responsible online buyer and seller and to be told that my account has been blocked and not given a reason is very insulting. If this matter is not resolved I will no longer do business with Amazon.com and will be sure to spread the word.

When the product price changes before delivery they rather have me refuse the item on delivery and reorder the same item at a lower price than to reimburse the difference.