Placed order with AmbienteDirect November 1 2009 for 1 x Porsche Kettle and 1 x Porsche coffee maker, total value with delivery €329.56 which was taken from my account on Novemeber 1.

Was told after placing the order that 1 item was out of stock, delivery time 2 weeks which was acceptable.

Phoned the company almost daily since November 20, each time was told the item has been dispatched and a promise of email confirmation which never arrived.

Phone the company daily in December, rude service same message, asked for a refund they refused. December 14th asked to speak to the general manager was refused point blank, was then given a tracking number for DHL, this is non existent, was then told the shipper was GLS this was not true either.

Please do not do business with this company, they are rude, they tell lies and fail to meet any promises and refuse to manage incidents.

Next step legal action and inform credit card company the transaction was fraudulent as they have failed to provide goods paid for.