This Mortgage Company needs to train their staff with the same information. When you call in to get help everybody is telling you different information. It's a he/she said situation, this is totally unacceptable. To me if you aren't careful you will be in more debt than you were when you seek help. I'm definitely looking for a new mortgage company!!! I just got of the phone because with a rep. about what someone told me back in April, before I know I was clicked off. It's so bad I have a stack of notes stapled together, so when I call in I have to repeat verbatim what was told to me. They still tell you the same story: I'm sorry they told you that but... I'm am fed up with the BS.