We ordered $93.92 in merchandise on October 14, 2004 from Americal with 2-day shipping. Since October 14th we have made three telephone calls to Americal and each time they said a manager would call us back. Our third call was made to them today, Oct. 25, 2004, and we are now hopefully awaiting their third promise to call us. Americal withdrew the $93.92 from our bank account October 15, the day after order was placed. So far we haven't received the order or even an explanation on why not? We have ordered from Americal before and did not have any problems. We can understand if they are having problems. We don't understand why they haven't contacted us to explain.