My sister and I have recently taken over our elderly parents' finances. Our mother had ordered some cream for $35.99 from this company late last year. While going through their credit card statements, we noticed a reoccurring charge from them. Upon investigation, we were told it was for their Passport to Health Club. My mother does not remember agreeing to joining this club, and received nothing for 'being a member'. The charges added up to more than $800!!! Fortunately, Citibank reimbursed that amount.

Today, (April, 2009) I received a bill from them for the original cream! The note says, 'Dear Customer, We have received a copy of your complaint from your credit card company concerning the products you have ordered from our company that was charged to your account. Your credit card company has retrieved the disputed amount and therefore, credited your account. Our records show merchandise was shipped to you on 11/21/08. You now have a balance due, please send payment of $35.99, by check, money order, or credit card. For questions concerning this balance you may contact Customer Service at 1/800-800-200.