Anne Matthaei is either incompetent or a thief! If you use this firm as don't use Anne Matthaei. My husband and I were looking for a home and Ms. Matthaei was our realtor. She placed a bid on a house we liked that was $30, 000 more than we authorized. When we asked her why, she said she misunderstood us! How can you misunderstand an offer that was in writing? She also took a $500 binder and refused to return it until we threatened to report her to her boss and the Attorney General. We finally were told that the she was in some type of contest and needed to increase her sales numbers. At our expense - I don't think so. She is a total unprofessional.