I was happy at first because my phone was answered by a live person, but I kept hearing complaints from clients that they were put on hold for long periods. Last week I had another complaint, so I tried calling my own number to check. I was put on hold for 16 minutes!! During that time, I heard a recording and occasionally someone would come on and thank me for my patience, but it literally took 16 minutes for me to speak to someone. I cancelled this service immediately, yet still had to pay for another month because they require a 30-day written notice of cancellation.