I ordered a Mustek scanner. The scanner is defective, after spending 4 hours with a Mustek tech it still didn't work. I called ANT online to return it, my request was denied and I was told to contact the manufacturer. I contacted Mustek after numerous calls I now have to send the scanner to them in a DIFFERENT box (a hassle) and pay additional shipping costs...which will take weeks. They also will not give me my money back but will only send a replacement. My art business is on hold without a scanner. This is absolutely the worst purchasing experience I've ever had. I will NEVER do business again with ANTonline and encourage no one else to. Sending defective merchandise and costing me MORE $ to remedy this is is totally unethical. I am disgusted with the whole tedious process to remedy this.