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August 8, 2008
Poor Product/VERY BAD customer support
I received an ANTEC Laptop cooler for Christmas 2007. Five months later it I began having problems with it. I contacted ANTEC through e-mail and they gave me a Ticket number. They sent me one other e-mail saying the problem was being looked into. I NEVER received anything else. I sent them another e-mail, but they never replied. I called them 2 months later and the guy admits that ANTEC DROPPED THE BALL ON THIS ONE. He then said I need to get a receipt from the person who bought it for me (OVER 8 MONTHS AGO) and send them the receipt. Then they would send me a return authorization number so I COULD PAY TO SEND IT BACK TO THEM!!! CRAPPY THING BREAKS AND I HAVE TO PAY TO SEND IT BACK TO THEM. IT WAS ONLY 6 MONTHS OLD WHEN IT BROKE...JUNK!!! JUNK!!! JUNK!!! DO NOT PURCHASE ANYTHING FROM ANTEC!!!
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July 25, 2008
I recommend EVERYONE avoid these thieves like the plague.
When it comes to rebate, this company is the KING of the scumbags. EVERY time I have purchased one of their products, be it from Fry's, Buy.com, Amazon, etc., there is a problem with the rebate. This time I purchased an MX-100 Hard drive enclosure from Buy.com back in March. Two months after I submitted the rebate, I called to inquire and was told it was never received. BS. I resubmitted it and am still waiting. Their rebate company, Continental Promotions (Another bunch of scumbags) claims it is up to Antec. I filed BBB complaints and they don't even respond. I recommend EVERYONE avoid these thieves like the plague.
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