I've been a customer of AOL for over 18 years but now it has become nothing more than a store front for advertisers. It has become impossible to navigate because all of the space is taken up with adverts. Every email must be enlarged in order to read it, and then enlarged again to respond. Even the sign off page is an advert that must first be viewed before sign off is possible. To make matters worse, the emails flash which pulls the eye away from the working screen. AOL has become intrusive and bothersome. Not only do I not recommend anyone taking up the service, I will also not be doing business with the companies who contirbute to making what was once a pleasurable and effective communication system become absolutely irritating.

I have recently been sent to a Collection Agency due to improper billing by AOL. While living with my fiance I called Aol for internet dial up services which were to be billed to my fiance's phone bill. I moved out the end of December leaving the computer behind. Since the internet was not in my name I did not feel it necessary to cancel services. In February of 2007 my ex canceled the Aol internet. He has proof of payment up until the cancellation date through AT&T but AOL claims they have not been paid. That's when I started receiving bills in the amount of $61.80 for 2 months of service from November and December. When I call to speak to a supervisor they simply say, "No one is available at this time." They will not resolve this issue with us stating it is an AT&T problem to talk to them but they will not contact them, that it is our responsibility.

I told them I wanted records sent to my ex from July of 2006 to February 2007 and to hold the account until this is resolved with a supervisor. The next letter I received from AOL was stating I was reported to a collection agency. My ex is still waiting on the billing records. I have come to find out Aol has been involved in several law suits in reference to their billing tactics.

This company is known for their "Double Billing" issues. I, along with several others are fed up with this company!!

I am seriously considering dropping AOL due to the offensive way they present the ads. It is difficult to read your emails, etc with things flashing before your eyes constantly. I don't pay to be harrassed by advertisers constantly. They have shortened the email pages so much, it is impossible to see pictures from friends etc - you have to keep scrolling down to see from head to chin.

We have conducted our business correspondence on AOL for over 14 yrs as PAYING customers! Recently, we found we could not sign in. After calling "customer service" we were told our account had been "closed for violations", and that our "recourse" was to SEND A LETTER (send a letter???) to an address in VA. and wait 10-15 days for them to contact us! We sent a letter -paid express mail, signature required - 5 days ago and have heard nothing. Attempts to contact any viable person (i.e., legal dept.) have been unsuccesful as we are told to "write a letter". Meanwhile, we are missing business correspondence and feel totally frustrated, mistreated, and cheated. IF there was some violation, shouldn't we know about it??? IF we have been victims of identity theft or spam, shouldn't we be informed??? I am LIVID!!! LIVID!! We are only waiting to transfer all of our contact info. to a new service. What a travesty...we are considering legal action.

continuous electronic unknown debiting is coming out of my account under the name of TWX*AOL SERVICE 0509. if you have further information on correcting this problem, please contact at [email protected]. thanks.