44.99 per month for nothing !

AOL terminated my account with no warning and no reason. Calls to India advise me to write a letter to their Community Action Team. This is a Company that has been charged with deceptively adding adware to they software they provide, disclosing subscribers search queries that included names addresses, health info, causing all sorts of problems when a paying customer attempts to cancel, and a host of other atrocities.

I acknowledge their right to terminate, however they should provide a warning, a chance to answer and correct, and the ability to retrieve my personal information stored on their site. I certainly would suggest that anyone using AOL to reconsider that decision, or at least, move and store your information on your hard drive.

I have no idea of what I did to deserve this, but I assure you, it has caused much anxiety. I do not wish it on anyone. I would ask that you write your Congressman and request legislation that would allow a terminated subscriber a short period of time to retrieve information and contacts. This regulation would apply to any service. Thanks for your time.

I had a credit card charge for 20 some dollars from TWX*AOL SERVICE 0109. I might have signed up for aol over a year ago for a FREE trial. They sucked and I never used them again. It might have been 2 yrs ago. Now I get a bill from them with no explanation, phone #, web address, or nothing. AOL is a bunch of scumbags and I hope my cc company will remove the charge.

Has anyone tried to cancel their AOL account?????? Well, it is next to impossible. I have had AOL as my ISP since 2000. In the last 2 years, I have become very dissatisfied with their (a-hem) 'service'. I can't tell you how many times I have recieved the message: "the server is busy", and then, if I do get on, I am logged off. AOL has taken away 'AOL Pictures' and free spyware service; however, the price keeps going up and up. Oddly enough, the monthy service in the last 4 payments has been different everytime! My last automatic withdrawal from my checking account was close to $33.00...3 weeks after my LAST payment. Can you say RIPOFF???????? I have tried to cancel my account. HAH! You can't do it online. I called 2X and both times after being on the phone for over 45 mins, I was hung up on! So I sent them 2 certified letters. Both letters were refused and sent back to me. I tried faxing them, but that's a waste of time, because they can say they 'never got it'. I've had it. I am contacting my bank who will stop automatic withdrawals. I am also contacting the Better Business Bureau. This is pure bull$%@#!!! Don't sign up for AOL...Yahoo is free and I have not had any problem with them!

AOL has shut down my business!!! I have been approved by AOL to send mass emails for my business. Recently I have recived error messages (3times) when I have sent out mass emails to my customers. Each time I have called and have been told everything is OK and I can continue with no risk of interruption to my service and given reference numbers. I have been operating with mass emails for 8 years. Today my service was suspended!! When I called to question what had happened, I was told my account was in violation. They would not tell me what the violation was! I was also told that I needed to WRITE A LETTER to AOL in Virginia to find out what the violation was and to solve the problem. No one would answer my question or refer me to a supervisor. I spoke to people in India, Sri Lanka and the Philippines and they could not refer me to another person. I did ask if the person worked out of their home, since they could not refer me to a supervisor. I do an internet business, this is the busiest time of year for retailers, in a bottomed out economy. AND AOL HAS SHUT ME DOWN! for weeks, since the only way I can communicate with them is via snail mail. I was thanked however that I had been a customer for 12 years and 3 months, BIG DEAL!