"Consumer Reviews on Companies, Products and Services"

AOL

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Category: Services

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United States

AOL Reviews

October 31, 2008
Can't cancel contract
I have cancelled my contract with AOL approx 6 months ago as we were moving home.
I have phone, emailed and written to them but they are still
drawing £9.99 per month on my credit card.
I have been given a cancellation no. but it made no difference. The bank say they cannot cancel the charges. Even if I cancel the card and take out another the charge will just be transferred. How the hell do we get rid of AOL!!
October 14, 2008
Unauthorized withdrawals (AOL fraud telephone #)
Excuse me, the AOL fraud telephone number is 1-800-307-7969
October 14, 2008
unauthorized withdrawals
I lost money on TWX*AOL withdrawals to a tune of $238 for about a year before I noticed.

Call AOL's fraud number 1-800-307-7968 (I picked option 4), it's a bit easier than navigating their customer service (which just made me want to hit things with chairs). They'll send an affadavit to you. That's where I am in the process.

This article gives me hope I might get some money back: http://www.infoworld.com/article/07/07/11/AOL-to-refund-customers_1.html
October 13, 2008
CANCELLED SVC AND STILL GETTING BILLED EACH MONTH
My Mother is 80 and has tried for close to a year to cancel her AOL service (she hasn't had a computer for months). TWX*AOL SERVICE 0808, 1-800-827-6364 continues to bill her checking account each month. I don't even understand the charges. She has tried calling them but they say they can not help her unless she gives them her e-mail address and password. She has not used either for months and has forgotten them. I have now stepped in to try and resolve the issue but getting the run a round. I have provided my e-mail address for feedback.
October 6, 2008
dropped my account
My AOL account was dropped without notice.I am being billed for pogo but no longer have an account w/AOL. I have lost almost 7 million tokens and am no longer a member. I would like to be vreinstated with Yahoo at the above account along with my token status
October 3, 2008
twx*aol
Please note that I have been charged 32.00 a month for over 1 1/2 yrs for aol serive I never knew I even had or ever used. I want this to stop immediatley and reimburse me as sson as possible. I am notifying the Police and consumer affairs dept. I had requesed this to stop numerous times. Please give this matter your prompt attention. Leonard Wuensch TWX*AOL $32.90 a month. My e-mail is [email protected]
September 2, 2008
Unfair Billing Practices
I pay by Credit Card. My bill has more than doubled in past two months and I can not reach a person at AOL to discuss it. I used the number on Credit Card bill for AOL and it sends me to bill.aol.com. When I get there, I cannot access my account, nor do I get a phone number to speak to anyone. What a scam they have going.
I am upset and just want to reach a person by phone to discuss why they increased my bill without contacting me or without sending me a notice via mail, that they were billing my account for double the agreed contract. I want someone to contact me since I am unable to contact them.
This is very upsetting to me.
August 30, 2008
taking money from my account unlawfulywith bank charges as welandwe have not had there services for over 18months
we had aol internet provider some years ago.they started taking money out of our account when they should not have been as i stoped there service i then lived in dartford kent and had virgin services then just found out today that aol is still taking money from my account causing hard ship in charging for a service they dont supply and also major bank charges the bank is ok but not really helpful many thanks D.BAKER
August 26, 2008
Over Charge
A year ago I spoke with an AOL rep. on the telephone and she got me a new rate of $9.95 per month. For the past three months my bill has went up to $11.99 a month for no reason. I want to no why they can just up the rates and not call you first.
August 19, 2008
charge for service not ordered
i got charged for a service i did not order

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