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August 19, 2008
UNAUTHORIZED CHARGES
FOR SEVERAL MONTHS MY CHECK ACCOUNT HAS BEEN DISBURSING FUNDS TO AN ACCOUNT WHICH I DID NOT AUTHORIZE. ACCORDING TO MY BANK STATEMENT THE ACCOUNT NUMBER SEEMS TO BE 0708 9325505. CAN YOU PLEASE TELL ME WHAT THIS IS FOR. I HAVE NO IDEA. THE BANK HAS BEEN NOTIFIED NOT TO DISBURSE ANY MOR FUNDS.
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August 16, 2008
retuen of my money
i called over 8 days ago to cancelled my account with aol servcies and the said they was going to put the money s back on my card and have not receive it yet.
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August 14, 2008
Scam and cheating
I had problems with my diaup connection with AOL from start of february 2008 and i spoke to one of your colleague regarding this and i was promised that it would be set right in 1 weeks time but after 2 weeks when when it wasn't sorted, i called up again to cancel the connection and henceforth i canceled my connection for dial up. I moved to a different address and then to my surprise i received a letter after 3months that i am overdue for bills for last 2 months and then i called up your customer service regarding this letter and he was very unhelpful and said it is not in his hand and that i need to pay the overdue bills, which i think is completely inappropriate as i had informed you that i don't need your service any more.
I would like this case to be put up and appropriate action to be taken. I look forwards to receive your reply in my email id.
Thanks,
Binu Varughese.
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August 10, 2008
no access for 32 days
i have been unable to access aol website for approx 32 days even after 10 phone calls each lasting at least 30 mins ( cut off on 1 call after 47 mins) i was promised compensation for the time offline by the consumer dept but there again i was promised 2 phone calls from level 2 engineers that never happened. do i need to spend more money to try and claim the promised compensation ?
why after 10 phone calls costing god knows what i was still off line then after 1 phone call today i am back online ?
one other query on every phone call i was told it was an aol fault so why does it cost me money to put it right
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August 8, 2008
The phone support agent refused to give me technical support
The phone support agent refused to give me technical support because she claimed I did not pay for email, contrary to that I have been paying for email for over 6 years. If you get an AOL EMAIL LIKE ME YOU ARE STUPID.
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August 5, 2008
billed 25.90
I applied for AOL as I just bought a new computer. I am suppose to have 6 months of free internet.
However, I couldnot get on AOL and now I am being billed $25.90 and do not have AOL.
Please credit my account and cancel any part of AOL as I have not used the AOL internet.
Sandra Johnson
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July 30, 2008
unable to cancell broadband
I have been trying to cancell my broadband supply for 2 years ever since i moved to spain, it is impoossible to cancell on line and and they do not anwer phones or email ...they deliberately make it impossible. i wish to keep my email address only
regards stanley cornell.
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June 14, 2008
two services
I have been paying $9.95 every month automatically on my credit card for two services One is TWX*SERVICE0408 the other on is
TWX*SERVICE0508 I pay $25.90 for that one.
How can I cancel out the 0408 one?
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May 19, 2008
They are charging my bank account when we have a 6 month free trial!
I have a 6 month free trial period but aol is charging me and they are not supposed to charge me.
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February 28, 2008
Terrible scam!
After unsuccessfully trying to cancel my account with AOL customer service I finally decided to cancel my credit card in March on 2007. Since AOL were not able to bill me any longer they began mailing me paper bills which I ignored. Why should I pay for something I don't use or have access to? In July or August on 2007 bills have stopped. In January of 2008 I received a letter from a collection agency that I owe AOL close to $70.00. I sent a reply to collection agency that after 12 years with AOL I have earned the right to cancel my services with them any time I want.
After I canceled my credit card and AOL wasn't able to bill me they shut my account down. The question remains: What are they billing me for? I understand with so many different companies out there that offer free email accounts AOL has lost a lot of subscribers, but that's not my problem. Get with the program and stop ripping people off.
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