AOL
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Category: Services
Contact Information
United States
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AOL Reviews
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January 18, 2008
Unauthorized bank withdrawal!
Several times we have tried to locate this party at AOL, without success!! However, there is an ongoing ACH charge through our bank account. I've contacted the bank and they do absolutely nothing to rectify this situation.
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January 15, 2008
Unapproved charges!
Today I saw 4 unauthorized transactions from twx*aol for a total of 47$ on my check card. I don't even know how they got my debit card details in the first place. I called my bank, canceled my debit card and ordered a new one. I disputed the charges and they said I have to call them back in 2 days to dispute the transactions since the transactions haven't actually posted to my account. Whoever these people are, what they are doing is very wrong and they should be punished.
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November 6, 2007
Change of billing method
Complaint against AOL -Change of billing method
Good Morning:-)
My name is Ethel Smith; my email address with AOL is Email User I have had this account with AOL for the past 10 years. I have made an attempt to find the AOL website that will allow me to change my payment method to prevent the increased payment of 2.00 on to my monthly surcharge. The following hyperlink http://bill.aol.com <http://email.aol.com/cgi-bin25/DM/y/jvGr0qKVsW0LtZ0Hm60E6> was include in the email that would all me to change my method of payment however upon entering my account name and password, I get this secondary question about my school. I do not even know what that question means? Am I expected to remember what my school is? This is just my opinion but it seems as if AOL does not want their customer's to make the necessary changes to save a few dollars in the longer run. I sent an email to AOL Plan Info.com with my concern on October 12, 2007 and no response.
If this behavior is considered good customer service, I would be irate and ready to end my service at bad customer service!
Thank you
Ethel Smith
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September 6, 2007
Unauthorized monthly charges!
I just noticed on my credit card that AOL TWX Service 0707 800-827-6364 NY has been charging me $25.90 monthly for July, June, and May 2007. I don't know what this payment is supposed to represent, but I need to find out why I am being charged when I am no longer an AOL customer.
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June 13, 2007
Charge for free service!
In June of 2006 my son bought me a Dell computer. My son-in-law installed it for me. It came with six months of free AOL. I have my own Internet provider, so I called and cancelled the six month deal. I was told by friends "good luck in cancelling as it can be a headache dealing with AOL."
My February 2007 Visa bill had a charge of $29.50 dated 1-07. I didn't notice it immediately and paid the bill. For some reason the Visa bills for March, April, and May were not received by me. There were a lot of things on my mind at the time and when it was finally noticed, AOL had charged me the $29.50 on 2-07, 3-07, 4-07, and now today 5-07.
My bank was able to have the late charges and finance charges removed and I paid the bill. Upon returning home with the statements the bank received from Visa for me, is when I saw the charges every month. Today, my daughter and the bank employee tried in vain to have AOL reimburse me for the 5 months worth of charges for services that I do not use or want.
I wanted to cancel my Visa card for a new one, but they told the bank employee any charges from AOL would be denied.
Thank you for any help you can give me in this matter.
I notified the post office of not getting my mail.
Catherine Berger
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June 5, 2007
False charges
We had false charges also. We called 800-307-7969... the fraud department of AOL. It took a while to get the number, but call it and they should be able to help.
Be firm and make sure to get a confirmation number. And be sure to get the person's name and ID number (they will say they don't have one but they do). Get this information before anyone transfers you or puts you on hold.
They should send you some sort of affidavit within 5 days, and once you send it back, you should get a refund.
I wonder if there is any way to pursue a class action against AOL because they obviously don't verify who is opening these accounts. We have never used AOL.
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May 17, 2007
No refund, no response received!
AOL Subscribed Internet service. I called their Support team for help and the man led me through some steps without telling me in advance he would disconnect my Internet service in the end. So, I was disconnected even though paid up to the end of the month. I e-mailed them, called them many times and mailed them a letter asking for a refund for the time remaining which I didn't receive Internet service. I have not received a refund or any response. It wasn't very much. But it was the principal of the matter.
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November 24, 2006
Can't get rid of them
Just can't get rid of them.
Stay away from these ppl.
For your own good.
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October 24, 2006
Annoying pop- ups
I am receiving a pop-up when i turn on my computer asking me to verify my account info. This is very annoying. when i signed up with aol, i was told that aol would never ask me for billing info. i want this pop-up removed,i didn't authorize to put this pop - up in my computer. i want to know how to get rid of this pop - up. if you want updated billing info send me a letter with a aol letter head and contact info.
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October 16, 2006
Charge for unused service
We tried to cancel AOL because we went with AT&T. AOL would not talk to me in which my name was the one on the phone bill but AOL account was in my husbands name. I was told by AOL to call the phone company and cancel payment on my bill so the account would be canceled. I did that and then the charge returned on the bill which was $30.90 for dial up. Called AOL again and they could not cancel when my husband called because he could not remember the resturant he had put in alteast two years ago. When we named everywhere we go out to eat they still said they could not cancel the account because we did not have that information. My husband then talked to AOL one night for atleast two hours with holding and being transfered to one person to another by this time he was so mad he started using really bad language and the guy on the phone then said "Your account is canceled" in which my husband replyed that is what I wanted. Now AOL is trying to charge us for two months of service when we had not been using them. Because of the fact that when the first call that was made to cancel we could not name the resturant. We are not people that eat out a lot so when they said not one of the resturants we named was not the right one we had no idea what to do from there. But again it took my husband to be rude to get the account canceled. I am not going to pay this company for something we did not use and at the price they were charging for just dial up when we had not used them for months. I think it is unfair that they can say we owe this money when the phone company knows we had been using their internet for months. And I think AOL knows this also but just wants free money. After all everyone does like free money, but they should not be able to get it from people who do not have an extra $60.00 somethings dollars laying around to pay for something they did not use. Thank you for this time and hope I can get some help with this to fight a large company.
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