I ordered and paid $139.99 for an oven part from this company in Dec 2010. After waiting several weeks for the part and it did not arrive, I contacted the company. I was told it was on "backorder" until Feb 2011. They failed to mention this when I ordered it in Dec. I waited until Feb 2011 to get the part they said would fit my oven. I finally got and in the process of putting it in, found the part to be incomplete and one fitting to be the wrong size. I contacted the company to return it. The rep "Jessica" lied when she said her "inspector" and examined the part and found it damaged. This was funny because I still have the part! They went on to say that the part had been "installed" and not eligible for a return. Long story short: Avoid buying from this company at all costs. If you have to order from them, make sure the part they send you is an exact match before it even touches your broken appliance because they have a chicken ^$%* return policy.