I have been getting my CPAP supplies from Apria for a number of years. A bit over a month ago the air hose failed I contacted Apria I was told new one on the way thank goodness I do not discard old equipment. I lost track of time after realizing so much time had passed I gave them a second call. I was told you will have a new hose next business day. When UPS arrived next day instead of a CPAP hose they scent A PAIR OF CRUTCHES YES I SAID A PAIR OF CRUTCHES. When I called to complain I was told by a Kim at there Orlando Corporate we are human everyone makes mistakes she then hung up. I did receive the hose next day I had to be home to hand over the CRUTCHES I never ordered.

A physician wrote a prescription for a CPAP system. The order was sent to Apria. I received several phone calls from Apria, but have not received the equipment. A few years ago, this same physician's office submitted a prescription for a CPAP system. It was submitted to Apria. After waiting a considerable period I called my insurer and was told that Apria was not "assigned" to provide CPAP equipment, and my insurer told me that they searched other companies to get a good price for the equipment and then arranged the "delivery" of the equipment. I have to wonder if there is a "conflict of interest" with the physician and Apria? When I called my physician's office to report what the insurer had told me, I was told that they use Apria and have never had problems with my insurance provider. Based on my conversation with my insurance provider, I called and requested that I get my CPAP system from a provider other than Apria. They were not happy. When I gave them the name of another CPAP system provider, they took on a negative tone, but agreed to go with a provider I found on the Internet who was approved by my insurer.
Historically, when I got my first CPAP system, I had to attend a class with about a dozen others. Before the class commenced the "trainer" had us fill out all the paperwork in advance. This paperwork included a "review of the class". The class was told what answers to put on the "review" form. I found it irritating to have to give a positive review of a class, sign it and date it, even before the class had commenced. The training would not start until all the paperwork had been signed, dated and reviewed by the trainer.
The local Apria provider only has appointments to bring in equipment 2 days per week. And the hours to bring the equipment in are extremely limited. If the 2 days this week are "booked" then you are pushed to the following week. In one instance, all I wanted to do was purchase air cleaner filters. I could only do that on one of the 2 days that are allocated for customer service. So, I ask the question, if I need a CPAP and I'm not offered a list of vendors to choose from, why has the physician's office always choose to fill my order through Apria?

My father was sent home with a portable oxygen bottle from the hospital. Two days after he was home, an oxygen concentrator and another oxygen cylinder was delivered to his home.
The delivery person told my father not to take the portable oxygen cylinder out of his home, that it was to be used only if his power was out.
Anyone with a similar experience? Trying to understand why a delivery person would tell a patient something different than what was on the doctor order that was faxed to the company.

Apria failed to submit to the correct insurance company which resulted in denial of payment. Upon reciept of the machine supplied by Apria it was noticed they had sent the insurance claim to the wrong insurance company. I called (the day after) and asked them to correct this as I knew the policy was going to lapse in favor of a new insurance company. Apria insisted that because it was still the same parent company that it would not be a problem. It was a problem with the parent insurance company and they denied the cliam. Apria does NOT respond to the clients needs in a timely manner which results in additional costs put on anybody who deals with this company. I strongly suggest you find another company to supply this service.

Stay clear. Companies like this push your insurance rates higher. This company, having settled a fraud case with medicaire a few years back is at it again. For me, they charged my insurance carrier almost 10 times the published market value for a common piece of medical equipment. The insurance company is too mired down in process and paperwork to understand that they have been scammed.