We shipped a Arabic English/English Arabic dictionary and the item was lost. The Hilton hotel at 501 West Church AVE, Knoxville, TN 37902 Phone number 865-523-2300 stated that they delivered the item to the fedex truck driver and they do not want to take responsibility. After contacting your office they instructed me to contact you. my bill of lading is 8705 3403 6490. Please tell me what to do next. The item cost 350.00 USD. thanks.