If you need computer repair DON'T call Arc Technology . I was scared to let someone work on my computer but their ad was impressive stating "Microsoft professionals". I am disabled so I took advantage of their in-home servce. The person they sent out had no idea of what I had said my problem was and eventually stated he was "not qualified". I spent months dealing with the BBB after receiving threats from them when I refused to pay for more than parts that were used. I had to junk the computer as it was in worse shape after it was worked on.