I paid sticker for a Pius III plus a leather upgrade promised to be identical to or better than factory leather in every respect except without lumbar adjustment. Turns out my car lacks a leather steering wheel and the seat heat switches are on the sides of the seats rather than the console. I have spent 3 months trying to get what I paid for and received nothing but grief. The reasons Ardmore Toyota refuses to make this right include: 1) I gave them a negative review on Toyota's post sale survey, 2) They don't think it is worth the money and effort to fix and 3) They don't like my attitude. The general manager, Robert Coppock, even said he doesn't think all "mistakes" need to be corrected, such as if his cashier short-changes a customer he doesn't think the money needs to be returned.