My home was burglarized about Nov 4, 07 around $60k worth of cash, jewelery and items were taken, about $42 to $45k should have been cover by my policy they launched an investigation, and the investigator tells me the insurance co. Smelled a RAT so that is why they are doing the investigation, another time i had to go to his home and drop off some paperwork and he tells me he is going to bill my insurance co. for the drive to my home, because it was about an hour away from his home. They continue the investigation, they kept delaying asking for item that had no bearing on this claim, then when i said i was going to have to contact an attorney if they kept delaying they made me an offer of $7500.00 for damages and replacement of stolen items. Vernon Garza (adjuster) said if i did not take that offer i would here from there attorneys. that that was reasonable because i had claims before. I furnished them with about 95% of receipts and now they refuse to return them or make me copies of them. They also canceled my renewal policy with in 3 weeks of my claim being filed. I asked to speak with a supervisor for 4 months and no return call and he was always busy or not there when i asked the adjuster to speak to the supervisor... VERY POOR CUSTOMER SERVICE!! I was robbed and had to repair my home and now i am being robbed again by the company that was supposed to have offered me protection. do not trust them, change insurance companies now before you are robbed.