The software I ordered didn't make any difference w/ my computer. I noticed the day after I ordered it, my bank account had been charged 4 times instead of 1. I called ascentive, who admitted it was their fault, and the refund was complete. I called my bank, who told me they had not recieved authorization for the refund. Then I called ascentive again. I told them my bank needed them to call w/ authorization in order to free up my funds, which still showed as 4 pending transactions. I'm getting no cooperation from ascentive. When my card was charged, it went through immediately. Now that the money's supposed to come my way, it takes several business days. Why should I have to wait for money that I never authorized them to take? Do yourself a favor and boycott ascentive. aka 'finally fast .com' I would be happy to hear advice on what can be done about this. It's fraud as far as I'm concerned.