Yup, asda are a bunch of liars and cheats. My experience was virtually identical to yours. Vote with your wallet and go elsewhere, and don't forget to tell all your friends about your experience.

My Father was shopping at the local Asda store in Minworth and as usual a promotional offer did not go through at the checkout, instead of holding up the que he offered to go to the customer services desk which is what we as customers are ordered to do if they over charge us.
The woman at the desk instead of apologising and rectifying the problem demanded to know why my father had not noticed at the checkout, he replied that he had but as a shopper nothing pisses him off more than someone holding up the entire que with a query, the woman asked my father not to swear at her, he replied that he had not sworn at her but had used a mild swear word to express an emotion she asked if he spoke to his wife like that and he replied yes if something pisses him off he will tell her about it.
The woman again told my father not to swear and he asked to see a Manager, when they came my father suggested that swearing at somebody and using a mild swear word are very different things and the difference should be expained to the staff, the Manager agreed and said that he would sort it out.
Today I was at the store with my Father when he saw that again a promotional offer that we had both shopped was short changing people, while I understand that retailers get annoyed with customer complaints surely that is preferable to trading standards.My father was talking to a department manager about the pricing and I was standing behind the customer service desk while this woman complained to any staff member that came near her about my father, she even mentioned showing a photo of him to another staff member which is illegal.When my father returned she refused to serve him, humiliating him in front of several staff members my father challenged her and she walked away saying that she didnt want to talk about it & stood talking to a non staff member instead.
My suggestion to Asda Minworth is that if the female members of staff working on their "customer service" desk have an attack of the vapours over a mild swear word not aimed at them in any way then they need to be moved to the bakery because a majority of the customer base at that store are chavs who swear constantly and loudly.

My granddaughter bought from Asda, Wakefield, three packets of fruit teacakes. I found that they were labelled 'best before 21 Jan. This was yesterday's date. The teacakes were very brown, rather overcooked, to start with. They were very dry and leathery, unfit to eat. I phoned the store, and got no apology or satisfaction. The bakery manager said that they always offer for sale the teacakes over the marked 'best before' date. What do you feel about that?

i ordered my shoppin on line on thursday evening to be delivered on saturday between 9am and 11am . I receved a call at 7.26am on saturday from the delivery driver saying the vans were strugglin in the snow, and could i meet him at the nearest pick up point, which he was saying was shaw, thats would cost me £6 to get there as i dont drive, my nearest asda is chadderton that didnt make sence to me. He told me he then couldnt come closer to me and if i wanted it ad have to go to shaw. Am a single parent and work part time so ad used my last money for my xmas shop, as alot of people have, the money has been taken out of my account and i have no shoppin and no money to go else were, the customer service team havent been helpful they have told me it can take ten days to go in my account. they wont even let me go to store to get my shoppin i think its disgusting the way they treat customers as am sure am not the only one i wont be shoppin the again either online or store, ,

Over the last 6 months the price of fuel has gone up 1p per litre on average every fortnight. In the last 2 weeks the price has risen 4p per litre, despite there being no corresponding increase in the price of crude oil, and no adverse weather to hide behind. Effectively profiteering by stealth. This is before the upcoming increase in VAT which asda will no doubt blame for high prices, or insist they will absorb into their artificially inflated prices. Makes them look like good guys. They should be boycotted. Tesco is 3p per litre cheaper and will be getting all my future business, By the way. Don't try and complain to asda. That link on their website doesn't work. Convenient for them