I purchase furniture's from Ashley Furniture since may 2008 I was given a delivery date schedule for June 22nd and here it is July 16th I have not received any furniture I would not recommend Ashley Furniture to anyone I went to the store an spoke with the store manager and ask him what was taking them so long for me to received my furniture it was some of the furniture was not in stock and the manufacture have to build the missing pieces the store the furniture’s is nice but it not Shop at ASHLEY Store's ***.

I will make this short and to the point. We purchased our first brand new sectional set and after a month reconfigured the set up in our room and noticed the metal framed recliners were rusted underneath. After muliple visits from their technicians and finally the store owner, they told us it was our fault and would not honor any warranty. Yeah, we caused a metal frame to rust after a month, good one huh? We took them to small claims court and learned that they (Ashley)issue the warranty and then the store owner decides weather or not to honor it. Is that fair? The magistrate judge didn't think so, so he ruled in our favor and do you think we have seen a dime of the money awarded? NO!!! This has to be the biggest joke of an owner who represents a company i have ever seen. Someone commented on another complaint site that they hope someone brings the whole company down in a class action lawsuit. I think that would be fitting. I would strongly discourage any one from doing business with this company if this how they handle customer sevice.

Even though all Ashley Furniture are independently owned and operated, the four in South Jersey, Turnersville, Northfield, Cherry Hill, and Millville are all owned by the Crest Furniture Company, the same people who own the Value City Furniture in NJ. First what anyone should know is that the company's employees do not last very long. It's a performance based job where the sales are paid 100% on commission.

Another is the experience in store does not compare to the experience after the purchase is complete and delivered. In the store everyone will treat you with respect (in the Millville store anyways). Everyone is professional and will try to help you out with what ever your questions and needs. When checking out, the clerks in the back do explain everything to you and advise you to read all the Term and Conditions for the store printed on your contract.

After that it gets a little difficult. First when going to buy you must keep in mind all the furniture, unless factory dropped, needs to be ordered and delivered; a process that takes 2-4 weeks on average and as much as 1-6 months on back ordered pieces.

After you receive your furniture you have a 1 year "manufacturer warranty" that supposedly covers you but customer service seems to be the main issue with these companies, and apparently other Ashley companies around the US. The store itself cannot help you much when it comes to service because it is a show room. There have been many times where a select few of the clericals in the back attempt to stick out their necks for the customers, as the company should do, in trying to bring customer satisfaction. This is how some of them don't last because they bring "problems" to the store where the store can’t really do anything for the customer.

Just in case you feel like cancelling your order after 3 days, there is a 25% restocking fee on the subtotal of the balance. It really hits hard. This company has had its fair shares of bad experiences. I advise future customer to pay with their Credit Cards. I know Amex has a stop payment feature and I am pretty sure other cards do as well. Just in case you have a terrible experience you have another way out other then being hit for something you had nothing to do with.

This review isn't written to bring down the employees of the company because they do what corporate tells them to do... there are really good hearted people working for them but stuck in a dead end. This is just a little something to possibly expect if shopping at Ashley's.

This place blows I haven’t even made a payment on 5 000 dollars worth of furniture I bought from these yo yos big dresser drawer guide was bent and was hard to open and the handle broke off in my hand, the tech came to my house mar 11 08 it is now July and I still don’t have my 3 dollar drawer guide or handle It only took 3 weeks to get the whole dam dresser! I’ve spoken to many people there in Winston Salem NC. But they just give you the run around.the drawer is still unusable after 4 months, what a bunch of ***. They should have made a phone call and overnighted me the part. Right from the beginning.

I purchased a dining set. I have had 6 table tops in 3 months, all defective. My chairs are starting to crack in the seats. I finally, after arguing for months got them to give me a refund, BUT, they couldn't tell me if my Citibank Ashley credit card would only be credited or if I would receive a check. AND I would not get my delivery charge refunded, because they tried too many time to deliver the table top. THEY HAVE ALL BEEN DAMAGED OR DEFECTIVE! Not my problem, So now they are going to send another table top and I was told this is the last time, I have to pick one or the other defect or not. DO NOT DEAL WITH ASHLEY FURNITURE!!!