On 11/13/2010, I purchased 2- pieces and told the sales lady I wanted all pieces to be delivered together - so the delivery date was set for 11/26. On 11/26, only the chest came - the driver (not the Store) said it was on backorder.

I called the store - they said the driver was mistaken, the bed had come in but because the drivers had left, they will deliver it on Sunday.

I would get a call by 2:00 on 11/27 for delivery date. Well, 2:00 came and went - so I call them. A gent in New Braunfels said he would check and call me back. I called again @ 5:00 because I did not here from Rob. Then about 6:30 he called and said the delivery will be on Sunday, 11/28 and I would definitely get a call.

on 11/28, at 3:00 got a call from the delivery guy stating he would be at my house between 3-6 PM. I said ok. At 6:30 PM - no driver - no furniture. So I called - he said he had up until 9:00 PM to deliver - he would be there. At 9:30 PM - we finally went to bed because we knew they were not coming. NO phone call - nothing.

11/29 - Monday - called the store in Pasadena - spoke to a Theresa who was going to take care of the problem - apologized... and by 2:00 rec'd a call by a RON, will deliver tonight after 5:00 PM. Theresa also called me back and I told her that they were delivering tonight.

Well, I am sure - you have guessed by now - DID NOT RECEIVE THE FURNITURE!

I have never in my entire being been a witness to such ineptness! No one communicates and no ONE CALLS THE CUSTOMER! I had to do all the calling - but as my husband said - they don't care - they got your money!

11/30 - called the Store - want them to pickup the furniture they delivered on Friday and to cancel the order. Then I got told that they would charge me for the extra trip! Can you believe? Way to go Donna! Appreciate your candor and honesty!

These people don't care about customer service that is for sure and they will never see a drop of my business - this was the first and last time.

As of 11/30 tonight - still no furniture and never get the same person twice - call Wisconsin - they don't care - called the Sugarland Main office - left a message twice - no return phone calls - will send this to the local TV stations and put it on UTUBE and hopefully get either my furniture or my money back!

I bought a bed & a few other items. They offered the no interest so I took it. I have excellent credit so why not? They lied about being able to pay online (you cannot). They refused to stop calling when I was burying my family member because I flew out w/out mailing check but wouldn't take payment on the phone either. Assholes every single person involved w/ASHLEY. I am paying off this today & I will continue to tell anyone who asks just how much ASHLEY FURNITURE SUCKS!

I bought a sectional from Ashley Furniture in Bellefontaine, Ohio almost 2 years ago. I bought for 5 years no inetest on an Ashley store card with a line of $6500. They promised 2 weeks delivery and it took almost 6 weeks and the order could not be cancelled, they have a no cancellation policy for all orders, regardless of reason. Even after that experience, I went in there today and it proved a waste of time. 1. Their sign as well as local print ads said "NO INTEREST FOR 4 YEARS" after making our selection and checking out, we were told our purchase was 12 months no interest with no explanation for the difference. 2. Our purchase was for approx $850 and we were told loudly, in the presence of other customers that our card was denied (the limit is $6500, the balance is $830 and this purchase is $850) the math does not work out. The "manager" supposedly called someone reagrding the credit and very loudly said our name, card number, address and situation over the phone so everyone in the store could hear it. He hung up and then very loudly said it was denied and they would send a letter explaining. I think they should (and I thought were required by law) discuss credit matters more quietly and privately. So, they bait & switched me to get me in the door, lied about the financial terms and embarassed me and possibly jeopardized my financial information by discussing it so loudly. Don't go there, they are terrible.

We purchased a sofa and loveseat, the sofa did not fit in our basement, so they told us they would return it in pieces next week, and someone would put it together in the basement.. first off.. we sat home for 8 lousy hours awaiting delv.. and when we called.. they said, it was never on the truck.. (we had already been charged 190.00 for the redelivery, and to put it together) so i call, and they said.. ok. its coming next sat.. when they showed up.. it was the wrong furniture.. in pieces!! they took apart some other persons furniture.. and lost my friggin sofa? i went to the store.. only to find that a manager.. a manager is not able to refund my money? are u kidding? i spoke with a manager wade.. the day of the mis delv.. and they failed to even call me back.. its all bs.. HORRIBLE CUSTOMER SERVICE, CLUELESS MANAGEMENT.. AND THEIR WAREHOUSE.. HAS NO IDEA WHAT THE RIGHT HAND IS DOING.. .. THEY JUST SUCK.. AND I WOULD NEVER PURCHASE SOMETHING FROM THERE AGAIN. ID RATHER SIT ON EGG CRATES..

On 10/05/10 we purchased 2 ove seats and a couch from the Avondale store. They told us we would get a call to set up a delivery time for the next day.We were woken up at around 7a.m. the next morning by the delivery truck, no call to set up.When we accepted delivery on the surface the furniture look alright. Later on that morning when we actually sat down on it we found that the seat cushion on one of the love seats hangs over the edge to much and gets caught in the mechanisum when you try to open and close the recliner. this is not a loose cushion so it is not like you can push back or move it . It is fixecd to the frame. So then we tried the other recliners and found that they all had problems. We tried thru out the same day to call customer service and their line was always busy. Finally we got thru the next day and were told they would e-mail thestore our complaint. Just to make sure we went to the store and talked to store manager. We were told that they would refund our money minus a delivery fee and an additional pick up fee.A total of $159.82 that are down the drain. In the first place it is not my fault that they sent out defective furniture. I have to send it back because it is no good, why should I be carged for them to take back something they should not have delivered to begin with. Okay when we were at thestore the manager said we would be call within 24 hours to set up a pick up time. We waited more than 24 hours and no call. we called the manager again on the next day after the time had passed and he assured us that he would see to it that the furniture was picked up the next day, that was on a Friday. Friday came and went no call not pick up. We talked to manager of Sat. and he was going to get right on it and call us back, no call, no pick up. he was unavaliable the rest of the day Sat. and Sun. We asked the receptionist if she could check and see when we were scheduled for pick up and she told us not till the 15th of October which is more than a week after we reprted the problem. Today is Mon. Oct. the 11th, we called thestore this morning and talked to the same manager and told him that we needed to have it picked up sooner as we were planning to leave Thurs. on a trip. He said he would get right on it and call us right back. You guessed it no call yet. He never even made and excuse for not calling us back even to let us know they weren't coming. We wasted all weekend waiting for a call or someone just to show up like when they deliverd. Nothing, Nada I am very dissapointed that in todays economy they have no more respect for their customers than this.Everybody has to sacrafice right now to be able to buy furniture. You would think that they would check out their furniture before they deliver it and stand behind their word when thaey deliver dameged goods. I think they probably figure they'ss atleast make money of of you on all the delivery and pick up fees. Our next step is BBB and 3 on your side T.V.