From, Ashraf - Jubail - KSA.

Sir,
I bought from Mobily Dammam office a 7.2 Mb connection.
With router E960 unlimited connection.(for SR 1550/=)
I am in Jubail, here Jubail use.
It not work reason is signal is very very low 100kb so not brows.
Not a working condition. What I will do ?
This return and refund ?.
Would you plz give me a reply.