I called Aspen Dental 3 days prior to my visit
I explained everything to them over the phone i told them word for word what my visit is going to consist of while i told the lady who answered the phone that i am in dire need of extractions and dentures..

I was set with an appointment i arrived 20 minutes early no one was at the counter there was a sign in sheet and next to the sign in sheet was tons of clipboards that you had to fill out all of your personal information so i grabbed one and i signed in on the time sheet.

I went and had a seat and began filling out my paper work
once i got done i went up to the counter and once again there was no clerk to look over my paper work..

I waited an hour finally i get seen now mind you i have my xrays with me they tell me that they need more than what i brought
so we go in to the room where they take a boat load of xrays
once that was done they escort me to a seat the Dr comes over to me
and takes a look inside my mouth with a small metal hook device and starts tapping on every single tooth and kept saying hmmm hmmmm hmmmm

then preceds to tell me that i need a full denture set for my upper and lower then he gets up and starts writing on his pad of what it is that needs to be done and then tells me to go to the financial office to discuss payment options

i didnt come in to get a full review of my teeth to begin with in the first place i came in there to get the extraction that i told the lady over the phone i made it very clear to the lady what i needed to be done

they tell me that they do not even have a surgeon at there site of location and that there surgeon comes in on the second week of every month
so whats the surgeon doing when someone needs to have surgery
is he in florida sipping on a martini i mean come on

not only was it a complete waste of my time but i lost 4 hours of missing work only to be told that it was going to cost me 6.621 dollars to have what is needed to be done

then they tell me that they have pay plan but you need to have
2 forms of identification with an expiration date on them

i dont have 2 only one and the price to have all my teeth fixed was competely over the limit with my expense

I feel like i was rushed with the xrays seen by some quack
and didnt even give a damn about my personal needs
and only wanted to have the money more than to have a customers trust

Never Never Again Will i go to Aspen Dental
I warned All my friends and family members on how Aspen Dental treats there patients
its not about the patients or customers
Its all about the money and that is sad very sad

And if your credit is bad or shaky they dont want to do business with you

signed
Ray F

Well I really don't know where to begin. I went into Aspen about 2yrs ago for a quote on getting dentures. Yes I am young but I h ave bad teeth and wanted to be able to smile. Because money was so tight they told me they can do the teeth that needed to come out. 3200.oo later and I don't even wear the perminment one I am wearing the ones that they give you the day they pull your teeth. They are to small for my mouth and and everytime i went in before they sent out my dentures I had a different dentist and mond after mond after mond and they now say it's to late there isn't anything they can do to fix the flexable denture so now I have a partial top and bottom sitting in a container and I am wearing only the orginal top ones in and now the teeth that are holding these in are roiting away and I am in a lot of pain. I would like someone to contact me and let me know what I can do. Because i am not goiong to pay for something I don't or I should I can't wear. Thank you
[email protected]

Aspen Dental does not care about it's patients. We had a great dentist at Aspen Dental with many great experiences. Never felt uncomfortable and on the contrary we made to feel very much at ease. We have many friends that we referred to that practice as well who actually looked forward to their appointments. When I heard the rumor that "corporate" fired our dentist, I couldn't believe it was true. Well... not only was it true but later heard that he was told to leave in the middle of the day when there were patients there to see him. Aspen Dental cares about money... not their patients. I will never go back to Aspen Dental again or refer anyone else there either. We just don't need "corporate" dentistry. We (patients) need to see dentists that care about us and that is what we had at one time. You blew it Aspen Dental. Now, we will just track our dentist down and follow him.

I just finished reading the hundreds of complaints against Aspen Dental. Some of these stories are nightmares that never end.

The comment about the ever changing parade of dentists - totally correct. In the one-year I was a patient - I saw 5 different dentists. They don't stick around and there is no one there to actually follow the patient through out the entire process.

They conveniently broke the mold for my teeth, thereby giving them an excuse for teeth that don't match or fit. I am on set number 3 (including the temp set at the beginning of the process).

The pain is constant and god forbid if you have a full upper and partial lower plate - because they will never line up. After several office visits and attempts to adjust them - they're now so ground down that you cannot wear the lowers at all because not only do they not line up - there isn't anything there to help chew the food. You're actually doomed to eat soft food or soup...period.

They're called ComfyDents and ComfyLites...what a joke. There is nothing - absolutely nothing - comfortable about these teeth.

How do we go about getting a Class-Action law suit against them???

My husband was told that his "Total Treatment Amount" would be $6, 354.00. So far they have charged his insurance company and Care Credit a total of $7, 448.00, and they still have not finished his treatment. Aspen Dental still has yet to do a filling, Crown w/buildup, mold for his permanent teeth and getting his permanent teeth. We have spoken to Aspen Dental a minimum of 5 times so farand they keep telling us "I will check into and take care of the problem" with an erroneous billing. Now we are fighting a bill that they say is "over-due". When they started my husbands treatment, they pulled 14 teeth all at one time and they did not even give him nothing to put him out, they just gave him shots in the gums. He tried letting them know that he was in extreme pain but they would not stop pulling the teeth. He had tears rolling and they would not stop. When he had a problem with his temporary teeth, he went back in, over a week later because they were only taking GM retirees so they could get the last of the money from them before their benefits changed, and they were so snotty, mean and ruff with taking the dentures out and outting them back in.
BE WARNED, DO NOT, I REPEAT, DO NOT GO TO ASPEN DENTAL FOR ANY WORK UNLESS YOU ARE INTO MASSIVE PAIN AND GETTING FINANCIALLY RIPPED OFF.