The first time I scheduled an appointment here for 11:45 a.m., then when I came at 11:55 a.m. they forced me to reschedule because another appointment was set to begin at noon. I was told "our hygenists always run on time." When I came back for the rescheduled appointment, I showed up 10 minutes early and was not taken back until 15 minutes after my scheduled time. Doctors are always late, which is why I was late the first time -- apparently it is only OK for them to waste MY time.

On top of this, the hygenist refused to clean my teeth at the second appointment because I have "an infection in my gums." I was not told what kind of infection, or shown where it was or what it looked like. I believe my gums would actually hurt if there was something wrong with them that would preclude a cleaning, but that's just me. I could understand if it was periodontitis or even gingivitis, but there was never a diagnosis! They wanted me to do a special cleaning that would cost me $221 more than my insurance would cover. None of my other dentists have ever made this an issue.

I have seen other reviews claiming the same kinds of things at other Aspen Dentals across the country. I'd recommend going to another dentist. I know I will be.

I have visited Aspen Dental approx. 5 times since June of 09. I have had some expensive work done, including an upper partial and lower partial. I have had many problems with the upper and it is very obvious that there is a partial there. It looks horrible!!! The upper was attached to a crown which fell out because of removing the partial on a daily basis, I'm guessing loosened the crown. When I returned to the office, I was told we could save the tooth by performing a root canal. The specialist that could perform the root canal would not be in for 2 more weeks, and was told that I would be fine waiting that long. When I went to my appt. I was told that he would not perform the root canal, it was too extensive. Had I know that I would have had it done sooner, and a lot closer to home, I was so angry, I demanded my money back and was told that I would have to wait for the approval from the Syracuse office.
Now with the lover partial, I must have visited the office 3 or 4 times, one of the days being a full day visit. I live and hour and 15 minutes away, I always had to take a full day off work for all of my visits. Why in the world did it take 4 visits for a lower partial is beyond me, but I continued to go there because I had already paid for everything, and instead of the hassle of trying to get sa refund I foolishly continued going. I will NEVER return or recommend ANYONE to ASPEN DENTAL EVER!!! This has probbably the most horrifying experience I have EVER had with a medical office.

I visited an Aspen office in Rome, N.Y..I had 3 teeth pulled, 1 wisdom, 2 broken.From the reception to the dental assistant to the Dentists, all clowns. The receptionists was very rude by eating her double cheeseburger at her desk, while trying to sign me in.The dental ***. was also rude by referring to me as "Honey" and "Sweetheart", I have a name, use it.Now the so called Dr..He removed my teeth and chipped another one that was not part of the procedure.Does not explain anything to me, yanks em out.When hes done, the assistant hands me a piece of paper with post oppt. instructions, no antibiotic nor 800 ibuprofen, nothing. I am paying for a service, I am the boss.I am not happy with the service.I will go find another Dr., no problem.But Aspen Dental is a slaughter house, get em in and move em out.I will not return to Aspen Dental.

I've read all of the hundreds of complaints from acrss the country against Aspen Dental. And, I concur the the masses that there should be a class-action lawsuit filed against them. They've not only duped their customers, they've double-dipped when insurance covered some of the expense and they still charged the customers.

What I have't read on-line is one comment saying something good about them.

I too am a patient of Aspen Dental and it's been a 2-year nightmare with pain, teeth that don't fit and not being able to eat normally.

It's time to hold them accountable.

In April of 2009 I went to Aspen Denatal for new dentures. When I said I wanted white teeth, they said I had to discuss it with the dentist. She said that white looks fake. No it doesn't! Anyway they made me new uppers and lowers for $2000.00. When I went for the wax fitting I couldn't stop biting my lips. They said this would not happen with the finishe product. I went back when they were finished and I could not believe that they expected me to where these teeth! They were way to small for my mouth and made me look 20 years older. They also did not fit. They made a new set which were alittle better but I could not eat without biting my lips and cheeks. Also the bottom denture had these huge flares in the back which the dentist said were to stabilize it and had to be there. Tons of food went underneath them! I have had dentures for 30 years and nver had any such thing. I decided to return them for a refund. Another dentist there talked me into trying again so I did. The next set fit better but I still constantly bite my lips and they do not fit right. I have no more time to waste with that place and cannot take any more time off from work to deal with them so I guess I am stuck. DO NOT GO THERE!!! You will be sorry.