Thank you all for your comments. I had just received dental insurance from my new employer, and of course, the only Dentist in their network was Aspen Dental. I decided that I would try them out before sending my husband and four kids there. My first impression when pulling in was fear! They were located in a shopping mall! Oh well, I had a coupon so I knew I would be out of no money, It was only x-rays. I continued and check in, they had me waiting for 2 HOURS!

During these 2 hours I had plenty of time to watch how they operated. First of all, ALL the technicians appeared to be fresh out of college. (Nothing wrong with that, but I would have preferred to see a few people over 30 overseeing things). Then they proceeded to bring my fellow waiters up to the billing clerk to receive money prior to service. Now I was quite a bit skeptical. But I stayed the course and continued to wait, being thankful that I didn't put my kids through this.

Finally, my turn!! I go in get my x-rays and continue to another room to wait, and wait, and wait another 45 minutes. Then a Doctor comes in, looks at my x-rays and tells me that I have the beginning stages of gum disease and 4 cavities. He then proceeds to insult an oral surgeon who had done work on me a number of years ago.

Then he has his assistant go through the "plan" with me. She said that I would need a slew of medications and flouride tied into all this work I would need. Flouride??? for $85?? I am over 30!! Now I am feeling like this is a joke and there is a camera somewhere. I continue to speak to the billing/insurance girl before I leave. She continues to inform me that all this work I need done is going to cost me $2500!

I have never had a single cavity in my 30+ years, and brush, floss and wash regularly. I told the girl that I would not be making another appointment and conceded that this experience was one of learning, taking 3.5 hours of my life to investigate a dentist that I now know I will NEVER bring myself or my family to.

This fly by night Dental company is a rip off I am looking for any Lawyer interested in my case over 5,000 in procedures and 6 months later and still no dentures. This company is Rude and Racist to there customers. And I am seeking credit towards fraudulent charges.

My employer switched to Aspen Dental. The only place t hat takes this is Aspen. I asked if I could make an appointment to get one tooth fixed until I could afford all the dental and if I could do it a little at a time. They said no and refused to assist me. They said I would have to get a "treatment plan" and sign the contract? Where is there somewhere I can report this too? I mean someone has to let the media and BBB know that this group called Aspen Dental is a bunch of ripoff artists.

Beware of Aspen Dental. On November 24, 2006, I went to Aspen Dental to get a second opinion about some gum inflammation I was having. Dentist said, I had early stages of gum disease; because my teeth were not getting cleaned good enough. Aspen Dental took all their own x-rays. The dentist, seemed very knowledgeable. Eventually I agreed to have Aspen Dental do the Deep root scaling and planning teeth cleaning. Dentist prescribed antibiotics for the gum inflammation.

The first half of my mouth was cleaned that day. Also, they did a very hard sell of the Rotodent Electric toothbrush. The hygienist was worse than a vacuum cleaner salesman. Eventually I was talked into the rotadent and was told not use my Sonicare. Needless to say I ended up purchasing a toothbrush. I had to return on December 7, 2006 for the second half of the cleaning. Then on February 8, 2007 I was told I needed a recheck and periodontal maintainence. In addition I went back on June 6, 2006 for more periodontal work These procedures were expensive; but it was worth it because my gums were feeling better.

BUT... In June 2007, I was moving out of state. I asked Apsen Dental for copies of my chart and x-rays. So that I may present them to my new dentist. Aspen Dental called told me my chart and x-rays were ready to be picked up. The records were sealed in a manilla envelope. I made the mistake of not opening it right in the office. But I was relocating; too much stuff going on.

October 2007 I scheduled a dentist appointment for a routine check up and cleaning with a new dentist in my new area. At the appointment I opened up the manilla envelope what do I find. A few x-rays, and a note on Aspen Dental letterhead. The only thing legeable is Periodontal. The rest of it is a bunch of scribbles. My new dentist looks at it and says, "How on earth is anyone supposed to read this!" I had new x-rays taken. Plus I had Aspen Dental's x-rays. My dentist examines the new x-rays compares them to the x-rays taken at Aspen Dental. "Didn't they tell you that you had an abcessed tooth and it's nearly completely calcified! It was there last year, this year it's worse!" I said, "No I was never told." In fact, I had complained about that tooth for at least nineteen years. " I explained I starting having doubts about my first dentist. All my tooth pain and jaw pain was always caused by TMJ, tooth grinding or some other weird diagnosis. I went to Aspen Dental hoping to get a second opinion and better dental health care!

My new dentist, refused to touch the tooth. Sent me to an Endodontic Specialist. Eventually I had a root canal; but it failed. The tooth was so badly calcified the endodontist had a hard time finding the original canal. I just had Endodontic Surgery last week. It will take time to see if the surgery is a success. Otherwise, I will have to have my tooth extracted and replaced with a prosthetic tooth.

I still do not understand how this tooth got so bad. In my opinion my original dentist and Aspen Dental failed me. They are both negligent. The tooth was already 90% calcified in October of 2006. It should have been visable on x-rays in 2005! Not sure why it was not detected sooner. Even after I complained many times about the tooth. BUT the infected tooth is clearly visible in 2006 on X-rays taken at Aspen Dental office in Blasdell and they never told me. Four office visits and not a single word about my abscessed tooth.

As far as my original dentist, I have nothing good to say. But that is a different complaint. As for Aspen Dental, in my opinion, Aspen Dental would rather see all your teeth fall out. They can make more money doing implants, bridges, making false teeth, and selling motorized toothbrushes. This outfit is not interested in preventative maintainence. They only want to make a lot of money real fast! I am troubled knowing that I could have had a root canal a year earlier, maybe even two years ago. I did everything a person is suppose to do. Regular check ups, brushing twice a day, flossing everyday.
What do I have to show for it. A failed root canal, leading to Endodontic surgery. Maybe tooth extraction.

The best thing that could have happened to me and my teeth was relocating to Mississippi/Louisiana area. The dental care I have been getting; is far superior than what I received in New York! I can not stress enough, stay away from Aspen Dental. If you are a current patient of theirs, I highly recommend finding another dentist in the area. I wish I would have done my homework or asked friends and neighbors for a referrals. If you ever need a dentist in Western NY ask me. I tell you who NOT to see.

I think Aspen Dental are a bunch of crooks! I wish the New Media would do some undercover investigating, I am certain they will end up with one shocking story!

I went there to get my two front teeth straight and got Care Credit, twice and they have charged me over $6000 for two extractions, one cap and cleaning and dentures for the top and bottom, they do not show you prices up front, and are way overpriced, HELP