For the past three months, I have had extreme difficulity trying to make a payment online. I do not wish to make a phone payment as the charge is a ridiculous $15.00. Because of this I have had to pay a late fee and now again the site is unavailable and it is too late to mail the payment.
I suggest that if the site can not be used when the payment is due that there be an extension of the due date or that a phone payment allowed without the $15.00 charge. Thank you for your consideration.
Sincerely,

Diane M. Vowell