Continually take 12 to 17 days to credit payment and then add a late charge on the next month's bill. I was supposed to recieve a free month's service payable half in December and half in January which they are refusing to issue since they claim my payment to be late. I pay online and it not only shows when it left my account but also when it was delivered to Assisted Living Concepts. They refuse to discuss the fact that it is taking that long to credit my payment. I am forced to move my Mom to another facility.