I purchased an ASUS laptop, Model A8JS, from Newegg with a three year warranty. The laptop hinges broke after a 2years. The laptop was never dropped or mishandled and was opened and closed normally, still the hinges broke.

I sent the laptop to Service Net, the extended warranty company. They denied repairs stating that they would not cover this type of damage.

I reviewed the contract and it states " We will furnish labor, parts and/or replacement equipment (or pay for same) necessary to repair operational or mechanical breakdowns of the product specified in this Contract, provided such service is necessitated by product during normal useage".

The laptop was opened and closed normally or was in office in my possession under normal useage.

The Service Net customer rep I spoked said that mechanical breakdowns did not apply with my laptop because the mechanical breakdowns had to be internal to be covered by warranty. This is hairsplitting at its finest. The hinges are mechanical, they were used normally, they had a mechanical breakdown and should have been covered by this $399 extend warranty service contract.